Accounts Receivable Specialist - Jobot

This Jobot Job is hosted by: Jacque Seaton

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Salary: $20 - $24 per hour

We are a well-established services company that has grown consistently for 3 decades!

This is an excellent opportunity for a motivated professional to contribute to a growing organization while enhancing their skills in collections and financial operations. If you are passionate about delivering exceptional service and driving financial results, we encourage you to apply!

We offer:

• Organizational Stability
• Opportunity for growth & advancement
• Great benefits
• Hybrid work schedule

We are seeking a dedicated and detail-oriented Accounts Receivable Specialist to focus on collections by managing and overseeing past-due accounts within our portfolio. This role requires excellent communication and organizational skills to ensure timely payment resolutions while maintaining a strong commitment to customer service and compliance with company policies. The successful candidate will collaborate cross-departmentally to advocate for customer needs and provide insights to senior leadership.

Duties and Responsibilities:

• Proactively contact customers via phone and email to secure timely payments and address outstanding balances.
• Develop, maintain, and execute daily collection plans to manage and resolve past-due accounts efficiently.
• Monitor and follow up on payment arrangements, settlements, and customer commitments to ensure adherence to agreed terms.
• Prepare and deliver comprehensive overviews of customer balances to senior leadership, providing informed recommendations for next steps, including escalations when necessary.
• Serve as a customer advocate by addressing and resolving issues through cross-departmental collaboration, ensuring a positive customer experience.
• Ensure strict adherence to company policies, procedures, and mission statement while maintaining confidentiality and compliance with HIPAA regulations.
• Support the organization’s financial success by fulfilling additional responsibilities and duties as assigned by leadership.

Job Requirements:

• Minimum of 1 year of customer service experience, preferably in a collections or accounts receivable environment.
• Minimum of 1 year of call center experience
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Excellent verbal and written communication skills, with a customer-focused approach to problem-solving.

Preferred Qualifications:

• Prior experience in collections or financial account management.
• Familiarity with accounting systems and customer relationship management (CRM) tools.

Education:

• Associate’s Degree in Accounting, Finance, Business Administration, or a related field is required; equivalent professional experience will be considered.

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