Accounts Receivable Specialist - Retirement Housing Foundation

Retirement Housing Foundation (RHF) is a non-profit organization of 198 communities in 29 states, Washington, D.C., Puerto Rico, and the U.S. Virgin Islands. RHF provides housing and services to more than 22,500 older adults, low-income families, and persons with disabilities. The RHF logo symbolizes a program that has grown from the very modest beginnings of a $7,000 investment. RHF has grown to be one of the largest organizations in the US devoted to building and preserving affordable housing for the most vulnerable members of society. If you have a desire to make a difference in the lives of the elderly, low-income families, and persons with disabilities, then RHF may have just the right position for you.

The Accounts Receivables Specialist (ARS) will coordinate directly with Regional Managers and site managers to ensure that property receivables are collected timely and posted accurately in OneSite. The ARS performs timely monitoring of uncollected rent and subsidy and determines the appropriate actions to resolve any delinquent and prepaid balances and assigns a plan of action to Regional Manager and site managers to fulfill collection of outstanding rents. Prepares monthly reports and tracking on ting receivables for all properties.

• Perform timely monitoring of prepaid and delinquent reports in Onesite for tenant prepaid and delinquencies.
• Contact site managers that have been identified as having tenants who are behind in rent payments to collect overdue funds. Discuss status with site managers and determine strategy to resolve the situation. 
• Review, coordinate and negotiate re-payment plans. Where necessary, work with the legal department to prepare final notices before turning over for an unlawful detainer.
• Review and assist managers with responses to tenant inquiries involving calculations or discrepancies with total tenant payments (TTP).
• Contact site manager to determine proper notice have been executed with tenant regarding the past due payments. Coordinate with Regional Manager and VP of Occupancy and Tax Credit Compliance when notices have not been issued as required.
• Verify with site manager’s to ensure they are properly reconciling amount to be paid on tenant accounts for repayment agreements. Identify training deficiencies in this area and coordinate with the National Trainer for follow-up.
• Perform the necessary corrections in Onesite to insure that changes made in payments/calculations are documented for future billings.
• Communicate with VP of Occupancy and Tax Credit Compliance to determine action to be taken on past due accounts.
• Participate in weekly operational meetings to discuss account status.
• Communicate with internal and outside counsel as needed to discuss status and to issue default and demand letters to tenants.
• Follow up with site managers and Regional Managers regarding default letters to tenants; monitor waiting period and advise VP of Occupancy and Tax Credit Compliance of status.
• Coordinate with collections agency or outside attorney where applicable and activate the necessary processes in Onesite.
• Collaborate and communicate with Accounting as well as other corporate departments to effectively map out the course of action for collections of tenant receivables.
• Coordinates with Occupancy Manager on subsidy and security deposit dispositions that have outstanding balances.
• Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

• Knowledge and a minimum of 3-year experience with LIHTC, Bond, CRA, MP, HOME and Land Use programs requirements.
• COS and Tax Credit Certificates required.
• Experience with occupancy preferred.
• Excellent verbal and written communication skills required.
• Excellent organizational skills and attention to detail.
• Highly motivated and able to work independently.
• Fair Housing Knowledge.
• Must have Onesite experience.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Experience

Required

• 3 year(s): Experience with LIHTC, Bond, CRA, MP, HOME and Land Use programs requirements

Preferred

• COS and Tax Credit Certificates

See job description