Position Summary

Austin Retina Associates is seeking a responsible, self-motivated individual to help us provide unparalleled patient satisfaction by working with insurance payers to ensure payment for services rendered. 

 In addition to making a difference for our patients, Austin Retina offers amazing benefits to make a difference for our Team including:

• Free HSA Medical Health Plan and 2 Blue Cross/Blue Shield Health Plans with generous employer contributions
• Dental & Vision Insurance
• Company paid life and long term disability insurance
• Employee Assistance Program company paid
• 401k with automatic Employer contributions even if you don't contribute
• Rewards & Recognition program
• Discount gym program
• Fun company events
• Leadership development and Career pathways

Duties/Responsibilities 

• Call insurance companies to follow up on claims 
• Appeal and resubmit unpaid medical claims for inappropriate denials. Adjust claims as needed
• Review explanations of benefits (EOB) for appropriate contractual write-offs and other adjustments  
• Answer patient billing questions and take payments 
• Collect and post payments for services rendered 

Required Skills/Abilities

• Are proficient with computers and learning new softwares (data entry, multiple systems at once, etc.) 
• Don't mind training from the ground floor and love to learn new things
• High attention to detail 
• Good communicator and can relate well with others 
• Can accept continual feedback and commit to continual improvement 
• Enjoy working with a high volume of cases with a high-performance culture 
• Thrives in a team oriented environment, working closely with others 
• Enjoy a diverse, family-type atmosphere with solid benefits and room for learning and growth 
• Have a desire to be part of a winning team and to contribute in making it even better 

Preferred Attributes

• Healthcare billing or insurance experience is desired 
• Strong experience submitting and making adjustments to medical claims 
• Strong knowledge of insurance and medical terminology
• Knowledge of ICD 10 
• Knowledge of claim form 1500 
• Knowledge of EOB interpretation, deductible and coinsurance
• Knowledge of different types of health insurance 
• Knowledge of referrals and authorizations

Position Details

• Schedule assigned by supervisor, generally during weekdays 7am - 4pm or 8am-5pm 
• Hourly pay, FLSA non-exempt, eligible for overtime 

Physical Demands

Prolonged sitting up to 8  hours a day;  stand and walk; talk and hear both in person and by telephone; use hands to finger, handle and feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 15 pounds on occasion. Specific vision abilities required by this job includes viewing  multiple computer screens,  close vision, distance vision, depth perception, color vision and the ability to adjust focus. Viewing images and operating computer devices constantly.