Accounts Receivable Specialist - Troutman Pepper

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Accounts Receivable Specialist ensures the firm receives all necessary and timely payments from clients. Cultivates and maintains a strong relationship with clients while guaranteeing timely payments on accounts. The Accounts Receivable Specialist will identify overdue payments, report collection activity, address client queries, and develop repayment plans.

Essential Duties and Responsibilities: 

• Performs specialized administrative work for the department while demonstrating a strong technical proficiency and an understanding of firm procedures.

• Develops and maintains a deep understanding of department objectives, key activities and requirements in order to anticipate and proactively address the needs of the team.

• Contacts clients and maintains regular communication with existing accounts.

• Serves as the liaison between our clients and firm team members.

• Provides clients, internal and external, with information regarding the status of payments. Works to determine a positive solution for the firm to ensure invoice payments are current.

• Compares clients’ responses with company records and takes action to reconcile any differences.

• Keeps managers informed of collection activities and accounts in need of escalation.

• Researches and resolves unapplied credits.

• Participates in the monthly collection target setting process and strategizes if monthly targets are not met.

• Creates high-quality documents and reports that aid in timely payment.

• Records financial information and provides summaries when necessary.

Knowledge, Skills, and Abilities:

• Ability to clearly communicate in both written and oral form with professionals in the firm and with clients regarding billing issues.

• Outstanding customer/client service and interpersonal skills.

• Represent the department in a professional and positive manner.

• Deadline-driven with excellent time management skills.

• Proficient in the use of Microsoft Word and Excel.

• Ability to work under pressure and balance multiple competing priorities.

• Ability to self-manage and work independently in a remote, hybrid, or in-office setting.

• Ability to work effectively both independently and with teams to promote consistent and efficient workflow processes.

Education and Experience:

• Graduation from a four-year college or university with a bachelor’s degree in relevant financial degree preferred.

• A combination of training, education and experience that demonstrates the ability to perform the duties of the position will be considered.

• Minimum of two (2) years of collections experience in a fast-paced setting required; expereience in a law firm environment beneficial.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.