Accounts Receivable - North Texas Real Estate R

Administrative Support

Irving, TX USA

Looking for a Bright Career

Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate business.

Job Description

SUMMARY: This position is primarily responsible for the accurate and timely application of payments to member accounts, as well as phone support to members on account balances, late fees, and use of the member portal.

DUTIES AND RESPONSIBILITIES:

• Answers incoming accounting related phone calls and emails to assist members with payments due on accounts.
• Ensures daily that all application of funds are deposited/recorded timely and accurately within the e-commerce platform as well as internal controls.
• Understands the full payment cycle to complete daily tasks with Cash Receipts (i.e. updating and reconciling member accounts, reviewing and closing out batches at month end, monitoring credit card settlements).
• Coordinates member communications with the Marketing/Communications department on annual dues, annual keycard billing, quarterly MLS billing, and failed auto-payment notifications).
• Serves as a backup for keycard refunds within the Accounts Receivable and Accounting systems.
• Reconciles monthly the General Fund bank account.
• Assists in processing credit card payments for auto-pay accounts. Reconciles accounts that are not settled in a timely manner.
• Resolves member queries and issues related to member accounts in a timely fashion.
• Manages collections for suspended accounts and coordinates the reinstatement of services after processing payments on delinquent accounts.
• Responsible for timely response to all departmental voicemail and email inquiries.
• Process external requests for miscellaneous billing to members (i.e. no show fees and transfer fees).
• Maintains company established filing and record keeping systems.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

KNOWLEDGE and SKILLS:

• Education in Accounting or Finance preferred, or equivalent work experience.
• Computer skills required: Proficiency in Microsoft Excel, Microsoft Word, Internet Software, Adobe
• Must be able to legally work in the United States without sponsorship.
• Other skills required

• Knowledge of basic accounting procedures and practices
• Strong organizational skill with the ability to prioritize activites and meet deadlines
• Proven analytical and problem solving skills with attention to detail
• Effective oral and written communication skills
• Strong organizational skills.
• Solid interpersonal skills with the ability to develop and maintain cooperative working relationships with members and internal staff at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES:

• Customer Service – Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Initiative – Takes action, seeks new opportunities, strives to see new projects to completion, meets challenges with resourcefulness.
• Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, keeps emotions under control, solicits feedback
• Job Knowledge – Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must frequently lift and/or move up to 20 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

*Must be able to legally work in the United States without sponsorship.