Accounts Receivable Coordinator - Mary Free Bed Rehabilitation Hospital

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Accounts Receivable Coordinator directs the overall administrative activities in accordance with current federal, state and local standards, guidelines and regulations to assure that proper administrative procedures, cost reimbursement principles and payment collections relating to business operations are maintained at all times. Provides input and analysis to the overall MFB SAR strategic and operational decision-making process as an integral part of the MFB SAR management team.

Essential Job Responsibilities

• Prepares confidential reports, statistical and financial data.

• Maintains an EMR for current residents with pertinent information in Vision including room number, admission date, admission number and family contact. Completes process for necessary Medicaid cards for current and past residents.
• Maintains a log of funds received from social security and pension checks sent to the community. Maintains a copy of validation of these deposits and forwards a copy to the Home office.
• Responsible for accounts receivable and collection activities in accordance with company policy and Federal and State standards and practices.
• Provides information to patient/families as necessary, or refers to the appropriate department or agency.
• Triple check all billing claims, match to managed care providers, trend reimbursement rates related to documentation
• Financial month end close per THSC guidelines (2.5 days)
• Assure Notice of Medicare Non-Coverage compliance with managed care partners
• Process accounts payable, track contract status to pay in accordance with contracted rates and CMS consolidated billing
• Post medical and ancillary charges to patient accounts
• Participate in Care Conferences and discharge planning when finances are at issue
• Medicare meeting, track utilization review status of insurance authorizations to ensure proper length of stay as authorized
• Validate insurance verification post admission
• Complete Census reconciliation daily
• Facilitate and track RAC and ADR audits. Upload upon completion
• Create and collect pre-payment of co-pays
• Mail correspondence/checks to BOA lockbox
• Scan documents into Vision
• Attend monthly AR metric calls
• Order Office Supplies

Leadership Must-Haves will be followed for patient and staff interactions:

• Embrace Diversity, Equity and Inclusion, by:
  • Treating everyone with dignity and respect
  • Opening more doors to opportunities for underrepresented cultures
  • Growing talent and people
  • Evaluating and eliminating disparities
  • Taking action against injustices, bias and racism
  • Honoring our differences and how to collaborate
  • Educating staff, patients and the communities we care for
  • Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associate’s Degree or equivalent work experience required
• Minimum of 3 years health care experience with exposure to billing, scheduling, and registration
• Demonstrated experience and success with customer service principles
• Proven excellence in organizational, communication and problem solving skills
• Experience with computers and application software
• Information management skills to communicate, explain, interpret, and present data
• Proficient in Microsoft Suite Software

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: None

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: none

Up to 50 pounds: none

Up to 75 pounds: none

More than 100 pounds: none

Other weight: Up to___ pounds _____

Other: _____

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

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