Accounts Receivable Collections Specialist/ Collector I - WINEBOW, Inc.

• Actively manage past due accounts by contacting customers to follow up on outstanding invoices, negotiate payment plans, and escalate issues as needed.
• Assist employees in responding to escalated dispute calls, make decisions and approve proposed special payment plan arrangements.
• Mentor and help develop accounts receivable staff members as backup for the national account credit and collection process.
• Continue to evaluate operating effectiveness for greater efficiencies associated with administrative functions and national customer accounts.
• Monitor employees to ensure accuracy of work.
• Verify that daily work is complete and up to date.
• Provide advice to staff on complicated decisions related to holding and releasing customer orders.
• Resolve 2nd level problems related to accounts in collection.
• Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
• Meets agreed upon goals and objectives effectively and in a timely manner.

• Performs other duties as assigned.
• Trains staff on processes and systems as needed.

Generates standard reports as needed.

Normal office environment.

Telephone, computer, copier, calculator