Accounts Receivable and Billing Specialist at US Tech Solutions

Title: Accounts Receivable and Billing Specialist

Location: San Antonio, TX (Hybrid)

Duration: 12 Months contract

Job Description:

· Provides assistance to client’s customers with information regarding customer accounts.

· Processes orders to satisfy customer requests, research billing related issues, assesses charges for service connections and works emergency Call Duty.

· Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services, and collection activities.

Responsibilities:

· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken

· Checks to ensure that appropriate steps were made to resolve customers' concerns.

· Arranges for billing.

· Refers unresolved customer grievances to designated departments for further investigation.

· Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.

· Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.

· Analyses information and evaluates results to choose the best solution to solve problems.

· Reviews account for historical transactions.

· Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

· Performs other duties as assigned.

Experience:

· Proficient knowledge of the online billing system using SAP

· Proficient communication with both internal and external customers through telephone and/or walk in office.

· Assist customers and complete work assignments with minimal oversight or supervision.

Skills:

· Knowledge of various tools: Microsoft Office (required), SAP (Knowledge)

Education:

· High School diploma or GED

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

Recruiter Details:
Name: Deekonda Saikumar
Email: deekonda@ustechsolutionsinc.com
Internal Reference Id: 24-08191