Accounts Receivable Analyst - Stride, Inc.

Job Description SUMMARY: The Accounts Receivable Analyst is responsible for ensuring timely follow-up on all past due accounts and resolving outstanding balances and drive monthly collections targets. A successful individual will be self-motivated, proactive, possess critical thinking skills, and can recognize how processes can improve to effectively implement positive changes. The Analyst will build strong cross-functional relationships and demonstrate exceptional communication with all levels of business partners and customers. Strong organizational skills are required to meet deadlines, including acting as back-up to the Billing team and Cash Receipts team. This role involves identifying potential issues and working closely with customers to address and resolve overdue payments. The position also requires responding to customer needs to support smooth business operations, while actively managing and executing proactive collection efforts. ESSENTIAL FUNCTIONS: * Manage the Institutional line of business portfolio customer receivables and work to maximize Stride's cash flow and reduction of DSO by solving customer payment issues * Full cycle of Accounts Receivable past due balances, including research, analysis, and account reconciliations * Work with manager to develop and maintain meaningful Accounts Receivable reporting and conduct monthly meetings with internal business leadership * Analyze trends and suggest process improvements and innovative solutions on behalf of the customer experience and sales needs * Contact customers and schedule resolution sessions to understand the order-to-pay cycles of our customers * Resolve invoice discrepancies to ensure timely and accurate receivables * Act as the voice of the customer for our top tier customers and sales teams, reporting and acting on observed areas for improvement * Manage internal and external Accounts Receivable inquiries promptly and professionally * Maintain positive customer relationships by responding timely and accurately to inquiries and requests for information * Understand the Stride billing processes to provide guidance to customers, identify defect, and drive resolution upstream of AR * Manage billing team email box and Salesforce cases to ensure timely follow-up and resolution of internal and external inquiries * Demonstrate a sense of urgency and proactive approach with the ability to meet deadlines and analyze a high volume of A/R activity * Adhere to department Collections Escalation Policy by escalating issues per policy and request account suspensions for delinquent customers * Track and ensure the prompt resolution of disputed items * Prepare month end close schedules, accruals, journal entries, G/L account reconciliations, accounting activity reconciliations, and audit support to ensure SOX controls compliance * Prepares and maintains a monthly manual aging to report on past due balances used to determine CECL allowance * Demonstrate effective decision-making skills, applying critical thinking to understand short-term and long-term impact * Crosstrain with billing team members to act as back-up support for team members * Maintain accurate and updated procedures and support process improvement * Apply core competencies including Effective Communication, Accountability, Prioritization, Ownership, Technical Acumen, Operational Excellence, and Proactiveness * Support Billing activities as needed to include assistance in the preparation of billing support data analysis. * Works and interacts with other groups within Stride to ensure accurate billing, and or accurate applications of payments received e.g., Systems, Client Services, Operations, Sales * Maintain daily cash receipts, accessing daily bank information to identify lines of business for cash application MINIMUM REQUIRED QUALIFICATIONS: * 3-4 years of Collections experience * Advanced Excel skills * Salesforce * NetSuite OTHER REQUIRED QUALIFICATIONS: * Computer literate in Microsoft Office, Wi