Accounting & Operations Specialist - Mission Edge San Diego

Are you ready to join an amazing team that truly makes an impact in our community? Are you looking for more from your job than just a paycheck? If you answered yes to both, please keep reading!

Who We Are

Recently recognized as one of the Best Places to Work in San Diego, also in Southern California and separately recognized as one of the Best Nonprofits to Work for, Mission Edge is looking for a like-minded individual who would like to be a part of our amazing organization and culture!

Mission Edge is a fast-paced non-profit located in Liberty Station in San Diego. Since 2012, Mission Edge has helped nonprofits, small businesses, and corporate partners succeed through fiscal sponsorship, accounting and human resources services, and Impact Lab programs.

The Role:

Mission Edge, an expanding organization with over ten years of proven success, is looking for an Accounting & Operations Specialist to offer personalized support for our Fiscal Sponsorship department. This role emphasizes enhancing relationships, addressing inquiries, streamlining processes, and creating scalable support for nonprofit projects across the country.

Your organizational and client support expertise as an Accounting & Operations Specialist will support our 40+ fiscally sponsored projects, ensure smooth office operations, and play a vital role in our future growth by empowering our practice to scale so that our clients can better achieve their mission efficiently and smoothly.

As an employee of Mission Edge, you will have the flexibility of working in a hybrid environment.

What You Will Do:

• Respond to and support requests from fiscally sponsored projects for HR, Accounting, and Operation needs.

• Maintain clear and accessible client communications, requests, and data points records.

• Support full-cycle client management, including inquiry, application, onboarding, service delivery, check-ins, and offboarding.

• Assist with research, data entry, filing, and maintaining accurate financial records.

• Work with bookkeeping software and partnered with the accounting team to compile, maintain, and analyze financial data.

• Manage sensitive and confidential information with the utmost honesty and integrity.

• Leverage technology to automate processes, track data, and create reports, SOPs, and knowledge bases.

• Prioritize and balance multiple requests and tasks simultaneously while optimizing workflows.

• Manage office inventory and supplies while maintaining a regular cadence of organization.

• Assist with setup, preparation, and supply ordering for internal or client events and activities.

• Participate in additional projects and duties as necessary to support Mission Edge's mission.

Desired Outcomes for this Role

• Participate in delivering outstanding client service with clear and timely responses.

• Maintain accurate and up-to-date records of client communications and requests.

• Develop deep knowledge of Mission Edge to support client needs with autonomy.

• Foster a collaborative environment, balancing big-picture concepts and small details.

• Effectively navigates and resolves challenges, including client and team conflicts.

What You Wil Brings:

• 1+ years experience in client success, customer support, or similar roles.

• An aptitude to quickly learn business systems like Microsoft Office, Basecamp, Teamwork Help Desk, various fundraising platforms, PEX, DocuSign, Monday.com, and NetSuite.

• A growth mindset with the ability to jump in and learn quickly.

• Experience in the nonprofit sector is a plus.

Who You Are:

• You have empathetic, active listening skills to ask clarifying questions and always exude a people-first attitude.

• In the face of multiple tight deadlines or high demands, you remain steadfast and calm, ready to provide the highest quality support.

• You think in lists and love to organize the details, especially documenting processes.

• You love process improvement and creating efficiencies by leveraging technology and automation.

• You are willing to take the initiative.

• You are thoughtful and solution-oriented, and you understand which situations may require extra attention.

• You are excited to learn how Fiscal Sponsorship plays a fundamental role in Mission Edge's greater purpose and the overall growth of the nonprofit sector.

What You'll Get:

As a full-time, hourly (non-exempt) employee, you would be eligible for:

• Competitive compensation: the hourly range for this role is $22-25/hour with the potential for a discretionary bonus, subject to individual and company performance.

• Company Benefits include:

• Premium healthcare plans (medical, dental and vision plans; life and AD&D, FSA, HSA, pet insurance, employee assistance program (EAP), additional voluntary benefits;

• Paid vacation time

• Paid sick time

• Paid volunteer time off

• Paid holidays

• Paid birthday day off

• Cell phone and internet stipend

• Retirement plan

• Health and wellness programs

Work and Life Balance

To do your best for our clients and the community, you need to be your best. That requires a healthy balance of work and life. We understand, encourage and embody that.

Career Development

We empower our team members to try new things and create their own path to success. Our roles balance autonomy with collaboration and zero micro-management.

Mission Edge San Diego provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state or local laws.