Account/Territory Manager - Crystal D

Crystal D Mission: Together we will be the “First Choice” for crystal awards and gifts.

Job Purpose: The Territory Sales Manager is responsible for reinforcing the relationship between Crystal D and our customers in order to drive profitable revenue growth. 

The ideal candidate for this role has strong presentation skills in additional to sales skills, desire to educate and support our customers as well as hunt for new opportunities through the use of tradeshows, phone sales, webinars etc. 


Job Responsibilities:

• Achieve and strive to exceed sales objectives, including pre-sale activities and revenue targets.
• Manage customer relationships, as well as sustain current level of business and develop new business from existing customers
• Proactively connect with customer to uncover potential new business to promote growth within the account.
• Execute regular structured sales calls within assigned territory, ensuring that quarterly and annually activity targets are achieved.
• Actively listen to each customer in order to gain an understanding of their individualized needs, in order to provide them the appropriate solutions.
• Help on-board new clients and provide sales support to assigned customer accounts.
• Partner with Territory Manager in the assigned region to maximize coverage and revenue potential on all assigned accounts
• Manage end-to-end sales activities with accounts and contacts within Goldmine.

Planning:

• Can identify, prioritize, and execute daily activities to close opportunities
• Collaborate on establishing a plan for key accounts that aligns with the company’s growth objectives
• Prioritize and plan sales calls
• Identify and focus energy and time on high potential target accounts
• Time management prioritization for follow up activities

Execution:

• Execute the sales process developed for closing new and repeat opportunities
• Follow the established processes created for uncovering new potential business leads for additional opportunities
• Use a CRM to manage customer and quote information
• Follow internal processes to ensure high levels of customer service
• Articulate and explain feature and benefits of Crystal D products and services
• Prepare and deliver creative solutions that drive new business
• Generate and deliver quotes on a timely basis

Customer Relationship Management for Growth:

• Educate the customer regarding additional product and pricing information needed to fulfill the quote request
• Proactively seeks information regarding ways that we are able to help the customer gain new opportunities
• Deliberately provide follow-up on pending quotes to ensure customer satisfaction and conversion to an order
• Cultivate existing relationships to generate new business
• Understands when and how to leverage team capabilities during the quoting process to exceed customer expectations

Voice & Face of Crystal D:                                                                                                                                                                                                                                          

• Communicate the benefits and features of Crystal D services and products
• Present compelling story to convince customer to make Crystal D their FIRST CHOICE for awards and gifts
• Be the brand champion by encouraging, clarifying, and communicating the Crystal D brand
• Builds rapport and connects with customers
• Encourage and influence key customers to promote the Crystal D product line
• Listens to and understands customer needs and pain-points

Knowledge Requirements:
To be effective, this position requires specific knowledge of call management techniques for servicing a high volume of calls, as well as a general understanding of business processes. In addition, this position requires a high level of accuracy and customer satisfaction. 

Qualification and Skill Requirements
 

Technical Skills:

• Can read and write at a college level
• Maintain and grow technical knowledge and expertise
• Is accurate, precise, and has a high attention to detail
• Proficient in operations of personal computer and current versions of Microsoft Word, Excel, and Outlook
• Is tech savvy and can learn and adapt to new technology quickly
• Perform other work as assigned

 

Sales Skills:

• Knows the target customer base and how to leverage the relationship for maximum growth
• Knows the competition and their position in the market
• Knows how to get commitments and decisions
• Is not apprehensive about closing the sale

Prior Experience:
This position requires a minimum of 2 years of prior experience in inside sales, commissioned sales, or account management roles.

Work Schedule and Conditions:
This position usually works for eight (8) hours during the period of 7:00 am to 7:00 pm.  However, this position will require moderate work hours beyond the normal workday based on the demands of the business cycle, customer volume of business, and specific sales efforts underway. It has a high demand for tight deadlines.  This position will experience moderate interruption in workflow. Position will be indoors in an office environment.  May require occasional travel.

Benefits:

• Weekly Pay
• Paid Holidays
• Paid Time Off
• 401(k) match
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance

 

Crystal D Core Values:

 “I do what you say you will do”

 

 “I have an unyielding persistence to improve”

 

 “I treat people the way you want to be treated”

 

 “I am committed to the ongoing viability of the company.”

 “I have the burning desire to achieve in all you do.”

Pay: Base starting $60K with commission potential, DOE

Address
505 Atwater Circle
St. Paul, MN 55103

 

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