Account Technology Specialist - Cloud Software Group
Ft. Lauderdale, FL
About the Job
About this team:
Citrix -- the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions -- empowers enterprises of all sizes and industries to enable secure hybrid and remote working, from anywhere, using any device. Our platform delivers high-performance user experience, zero trust security and operational cost efficiency regardless whether customers require cloud, on-premises or hybrid deployment. By joining our team, you'll have the opportunity to build cutting-edge solutions for 100 million people worldwide to securely access their desktops, applications and SaaS and web apps.
About this role:
The Inside Account Technology Strategist is responsible for identifying and matching technologies with a customer’s business issues and objectives, driving innovation and adoption. With field technology sales experience, uses professional concepts and company objectives to resolve complex problems creatively and effectively. Assist in developing business value propositions around Citrix products and solutions. Drives sales with technical expertise, sales ability, and a superior customer focus. Participates as part of a sales team to achieve or exceed revenue targets.
Primary Duties/Responsibilities
As a sales technology professional with field experience, the ATS provides pre-sales technical support of the sales process across Citrix Products and Solutions.
As part of the sales team, the ATS is responsible for assessing the potential application of Citrix products to meet customers’ business needs.
Work with Channel Partners to maximize territory & account technical alignment
Articulates industry trends and insights.
They have trusted advisor status and are known as a customer advocate.
They have a strong knowledge of our well-known use cases where applicable.
Conduct product demonstrations and technical presentations remotely.
Capable of coordinating and aligning cross-functional resources to ensure customer needs are met.
Can build a proof of concept solutions for customer evaluations as part of a sales engagement process.
Assists with overcoming technical and competitive objections and accelerates the technical evaluation component of the sales cycle.
Develop/maintain relationships with technical resources at all levels of a customer organization.
They should serve as an external spokesperson and evangelist for Citrix’s vision and associated technologies.
Provide regular and efficient updates on assigned accounts to Sales and sales Engineering management.
Consistently contributes to the broader team’s technical mindshare
Ability to present\communicate at a management level to multiple customers\prospects
Recommends initiatives impacting their immediate sales area. Example: go-to-market strategies.
Positively influences sales opportunities aligned with their own assigned account set.
Basic understanding of Citrix domain, competitive technologies (VMware, Zscaler, Nerdio, F5, Island, and other competing technologies), and how to position to “win”
Basic Qualifications
Bachelor’s degree or equivalent experience required
3+ years of Sales Engineering, Consulting, or Customer Success experience in high-tech, indirect sales, and procurement environments with a record of success in driving customer adoption of technology
Preferred Certifications
Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization,
Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC),
Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS)
Microsoft Certified Azure Administrator, or Azure Solutions Architect
AWS Certified Cloud Practitioner
Google Associate Cloud Engineer
Updated Security Certifications
Preferred Qualifications
Ability to diffuse technical situations with partners and customers.
Must be flexible, dependable, and capable of quickly learning new products and technologies.
The individual should have demonstrated a solid understanding of one of the following areas of focus:
DaaS
Application
Server Virtualization
Enterprise Browser
Enterprise Mobility Management
Networking
Exhibits a positive attitude, represents Citrix to business partners as well as customers in the best possible fashion, and fosters interest in our offerings
Prioritizes and manages many diverse tasks
Completes paperwork and uses internal Citrix account management applications in a timely fashion (expenses, CRM entries, feedback questionnaires)
Excellent oral and written communication skills, as well as excellent presentation skills
Strong work ethic, attitude, and follow-through ability
Possesses a high level of specialized sales and product solution knowledge
About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.