Account Support Specialist at NorthPoint Development LLC

About WarehouseQuote:

WarehouseQuote leverages technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting.

What we've been able to accomplish is not possible without our people, culture, and core values. It's our not so' secret sauce. - Benjamin Hagedorn (CEO)

The Role

The Account Coordinator acts as the liaison between our Clients, our Warehouse Partners, and internal WarehouseQuote stakeholders. This teammate will ensure that we are communicating timely, effectively, and with intentionality to internal and external stakeholders.

Day To Day Responsibilities:

• Responsible for daily order management, which includes communication, adherence to Standard Operating Procedures, and issue management communication, inventory accuracy, and communication
• Technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System and beyond
• Support Warehouse Partner needs via telephone, email, and various Warehouse Management Systems
• Performing the accurate processing, input, and updating of customer orders
• Detailed exception tracking and communication to clients
• Collaborate effectively with team members, warehouse partners, and clients to resolve or avert issues
• Maintain a high level of positive Customer Service expectations

Who We Are Looking For:

• 1+ year customer service experience
• Prior call center experience, or similar skills are preferred
• Strong time management and interpersonal skills
• Strong technical skills and ability to leverage new computer programs
• Ability to multi-task and remain organized during high volumes
• Excellent listening and communication (written and verbal) are vital
• Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer focused mindset is key
• Capacity to adapt swiftly throughout the day to accommodate multiple customers is required

Our Core Values

WarehouseQuote only hires A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live. We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

Put People First - We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency.

Do The Right Thing Every Time - We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another.

Take Ownership Of Every Situation - We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders.

Maintain Financial Discipline - We will exercise prudence in all financial decisions and will never risk the long term health of the company for short term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other.

Live Generously - We are the best versions of ourselves when we selflessly and humbly give of our time and talent to make a positive impact on those around us.

Benefits:

• 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote
• $2,000 annual HRA/HSA contribution
• 401k with 100% match, up to 6%, immediately vested upon enrollment
• Reimbursement programs: childcare, tuition, wellness, cellphone
• Free daily lunches
• Leadership and development training
• Men and women haircuts
• Onsite gym

What Comes Next:

1. Submit your application

2. The HR hiring manager will review your resume and determine if we feel there is a match based on your skill set.

3. If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.

4. If there is mutual interest, we will proceed with a technical interview with one or more team members, a case interview, and finally a culture-based (non-technical) interview that will see if we are a match culturally for our organization.

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