Account Supervisor - ABM Industries

**Overview** **Pay:** $31.00/HR+ DOE The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) Responsible for assisting the Director of Environmental Services in giving direction, motivation, and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction. **Essential Duties** + Leads the department in the absence of the Director of Environmental Services, Assistant Director of EVS, or Manager of EVS. + Always promotes a customer service mindset with both internal and external customers. + Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency. + Views everything with a process improvement mindset. + Implements established department procedures and programs that meet goals and ensures a clean and safe environment. + Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations. + Develops/coaches department associates to ensure fullest potential is reached. + Ensures work assignments, daily and weekly work schedules meet department and facility needs. + Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes. + Orders and uses all supplies/equipment within the areas of assigned responsibility. + Ensures that all ABM Healthcare Support Services Systems are in place in accordance with the Director of EVS. + Leads and promotes departmental TQM/Customer Service Initiatives. + Tours and meets with facility customers to ensure that customer needs and expectations are always met. + Reports all pertinent data to the Director of Environmental Services in a timely manner. + Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements. + Maintains a safe work environment for all internal and external customers. + Has knowledge on the use of a personal computer in a Windows environment. + Has knowledge of Word Processing, Spreadsheets, and other assorted business software. + Ability to accurately review and process data and attend to detail. + Ability to establish priorities, work independently, and accomplish objectives without supervision. + Ability to communicate effectively in both written and verbal formats. + Ability to handle and resolve problems. + Works in a team environment interacting with a variety of departments. + Possesses excellent customer service skills. + Establishes and maintains cooperative working relationships; treats others courteously and with respect. + Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required. + Direct report may change the frequency of required report at any time. + Ability to establish priorities, work independently, and to accomplish objectives without supervision. + Ability to handle and resolve problems. + May be required to travel via automobile to meetings and hospital related functions. **MINIMUM REQUIREMENTS** + High School diploma or GED. Some college preferred. + Must possess a minimum of 1-year Customer Service. + 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services. + 1 year of supervisor experience in any industry. + Industry specific certification/licensure may be required. + Ability to accurately review and process data and attend to detail. + Ability to communicate in both written and verbal formats. REQNUMBER: 105082 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.