Account Specialist - Emerson

Eden Prairie, MN 55343

About the Job

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

If you are an Accounts Receivable professional looking for a new opportunity, Emerson has an exciting opportunity for you! Based in our Eden Prairie, MN location, you will be assigned a portfolio of customers to work where you will form customer relationships, ensure on-time payment and act as a liaison to the customer on issue resolution. You will play a critical role in ensuring we meet our Accounts Receivable goals.

In this Role, Your Responsibilities Will Be:

Review and monitor customer accounts within an assigned portfolio
Contact customers regarding outstanding invoices, delinquent accounts, and the verification of customer data
Research disputed delinquent account balances and recommend accounts that need escalated collection efforts with the goal of reducing past due dollars
Use multiple systems for gathering information related to: AR balances owed, issue resolution and research
Work with customers to prioritize clean-up of aged balances, unapplied payments and unused AR credit memo balances
Participate in AR review meetings with supported business units/sites
Answer inquiries and resolve complex problems
Provide exceptional customer service
Exercise limited independent judgment and discretion in handling various functional scenarios
Actively participate and communicate in team-based work group
Follow company practices and policies
Research and initiate accounts receivable adjustments within approved authority level
Perform clerical duties related to accounts receivable/collections
May provide business unit-specific, system or software training for new hires
Participate and/or leads continuous improvement activities

Who You Are:

You build the customer relationships. You drill down to root causes to gather relevant information. You stay aligned with goals and stay productive. You know to prepare for unexpected outcomes and try different solutions. You are open to change and continue to learn and experience new opportunities.

For This Role, You Will Need:

High School diploma or general equivalency degree (GED)
Two (2) or more years business related experience
Excellent verbal & written communication skills
Knowledge of Microsoft Excel and Outlook
Action oriented and results driven
Legal authorization to work in the United States

Preferred Qualifications that Set You Apart:

Bachelor's degree
Collections experience in commercial collections and manufacturing
Detail oriented
Ability to prioritize and multi-task
Introductory credit analysis experience

Our Offer To You:

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $48,000 - $61,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to the role.

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

#LI-BS

Source : Emerson