Account Specialist from System One
Dallas, TX 75254
About the Job
Dallas, TX
Contract
$25 to $30/Hour
Onsite (Friday’s will be remote after 1 month training)
SUMMARY
Provide the highest level of account management to internal and external customers with respect to all aspects of the commercial order process including order placement, order management, jobsite planning, customer and plant follow-up.
Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
RESPONSIBILITIES
Contract
$25 to $30/Hour
Onsite (Friday’s will be remote after 1 month training)
ACCOUNT SPECIALIST
SUMMARY
Provide the highest level of account management to internal and external customers with respect to all aspects of the commercial order process including order placement, order management, jobsite planning, customer and plant follow-up.
Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.
RESPONSIBILITIES
- Act as the point of contact for assigned commercial business accounts regarding managing all aspects of the order management process. This includes, but is not limited to:
- Gathering and analyzing data to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations.
- Providing real-time status information regarding orders to internal and external customers.
- Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately.
- Communicating product or procedure changes to the applicable party.
- Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
- Develop and provide internal and external departments with order information and reports as necessary or upon request.
- Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
- Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products.
- Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
- Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material.
- Experience in roofing/commercial preferred.
- Knowledge of ERP system (Oracle preferred)
- Must have clear written and verbal communication.
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