Account Specialist, Assoc - Westinghouse

We are searching for an Account Specialist, Assoc on behalf of our client. This is a 1 yr. contract assignment. (W-2) The person would be assisting with various customer service, administrative tasks, and collections efforts in Illinois. The ideal candidate will possess a positive attitude, strong attention to detail, and efficiency in task completion. Location: Naperville, IL This is a 1 yr. contract assignment. (W-2) Pay rate: $24.00/hr. Key Responsibilities: Operational Tasks: Payment Processing: Handle payments from customers efficiently and ensure accuracy. Bill Explanations: Provide clear and concise explanations of customer bills. Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods.Voicemail Management: Return voicemails related to general activities such as payments and bill explanations. Post-Deal Processing: Manage post-deal activities. Renewal Agreements: Enter renewal agreements and send confirmations to customers.Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers. Collections Efforts: Debt Recovery: Contact customers with overdue balances to arrange payment.Payment Plans: Negotiate and set up payment plans for customers struggling to pay their bills. Account Monitoring: Keep track of delinquent accounts and document all interactions with customers regarding their accounts. Follow-ups: Perform follow-up activities to ensure adherence to payment plans and resolve outstanding debt issues Additional Responsibilities: While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors.The ideal candidate should be open to developing their skills and responsibilities over time. Qualifications: Strong customer service skills.Attention to detail and ability to work efficiently.Positive attitude and adaptability to new tasks and changing responsibilities.Basic understanding of check processing and credit card transactions.Experience with customer service software and tools is a plus.Experience in collections and debt recovery is preferred.Excellent communication and negotiation skills. Ability to manage multiple tasks without extensive supervision once fully trained. EOE of Minorities / Females / Vets / Disability. FL: 17154