Account Specialist, Assoc - Westinghouse Electric Company

We are searching for an Account Specialist, Assoc on behalf of our client. This is a 1 yr. contract assignment. (W-2) The person would be assisting with various customer service, administrative tasks, and collections efforts in Illinois. The ideal candidate will possess a positive attitude, strong attention to detail, and efficiency in task completion.

Location: Naperville, IL

This is a 1 yr. contract assignment. (W-2)

Pay rate: $24.00/hr.

Key Responsibilities:

Operational Tasks:

• Payment Processing: Handle payments from customers efficiently and ensure accuracy.
• Bill Explanations: Provide clear and concise explanations of customer bills.
• Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods.
• Voicemail Management: Return voicemails related to general activities such as payments and bill explanations.

Post-Deal Processing: Manage post-deal activities.

• Renewal Agreements: Enter renewal agreements and send confirmations to customers.
• Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers.

Collections Efforts:

• Debt Recovery: Contact customers with overdue balances to arrange payment.
• Payment Plans: Negotiate and set up payment plans for customers struggling to pay their bills.

Account Monitoring: Keep track of delinquent accounts and document all interactions with customers regarding their accounts.

• Follow-ups: Perform follow-up activities to ensure adherence to payment plans and resolve outstanding debt issues.

Additional Responsibilities:

• While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors.
• The ideal candidate should be open to developing their skills and responsibilities over time.

Qualifications:

• Strong customer service skills.
• Attention to detail and ability to work efficiently.
• Positive attitude and adaptability to new tasks and changing responsibilities.
• Basic understanding of check processing and credit card transactions.
• Experience with customer service software and tools is a plus.
• Experience in collections and debt recovery is preferred.
• Excellent communication and negotiation skills.
• Ability to manage multiple tasks without extensive supervision once fully trained.

EOE of Minorities / Females / Vets / Disability.

FL: 17154