Account Services Coordinator - Van Drunen Family of Companies

The Van Drunen Family of Companies is growing!

JOB OVERVIEW:

The Account Services Coordinator (ASC) has responsibility for managing the daily details necessary to increase sales by supporting our clients in all aspects of the sales process. In addition to managing client orders, the ASC works hand-in-hand with Account Executives, Account Managers, and the broader team, as appropriate, to identify proactive ways to drive revenue growth. This position requires exceptional organizational and detail skills, a problem-solving approach, and a firm grasp of the client relationship and their gain as the core of our own success.

DUTIES AND RESPONSIBILITIES:

• Manage customer orders from receipt of PO through to customer's confirmed satisfaction, acting as the customer's liaison and internal advocate for efficient order processing and delivery. This includes interfacing with multiple internal departments to establish the priority of the customer. Work also includes entering orders, confirming shipping details, leading responses to customer concerns or complaints, and ensuring we have fulfilled the customer's needs.
• Manage customer expectations by clearly conveying pricing, inventory, lead time, and ship date information on each order.
• Advise quickly and clearly on out-of-stock materials and work with the sales and operations teams to explore workable alternatives.
• Identify client-specific inventory management opportunities such as contracts or floor stock agreements to help both the Company and customers efficiently manage supply chain.
• Manage client documentation requests.
• Work with their respective sales team to develop growth strategies for specific accounts, plan client communications, identify product opportunities, and prepare quotes and samples.
• Contribute to sales team cultural development and business planning in weekly sales team meetings.

JOB EXPERIENCE :

• 1+ years of experience in a similar role or executing similar skills

KNOWLEDGE & SKILLS:

• Manage multiple tasks simultaneously with the ability to prioritize
• Ability to remain professional and courteous in all circumstances with external stakeholders/customers and internal team members
• Displays a proactive approach and is self-directed in taking initiative to ask questions, correct learning gaps, and advance their knowledge
• Can apply critical thinking skills that lead to appropriate troubleshooting and problem resolution
• Excellent verbal and written communication skills are critical to this role
• Able to thrive in an open-concept office environment where you work closely with team members
• Must be tech-savvy and comfortable working on computer-related tasks a majority of the day
• Proficient with Microsoft Word, Excel and PowerPoint, e-mail

EDUCATION:

• Bachelor's degree in Business, Business Administration, Marketing or closely related field preferred

In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies!

We are committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well.

The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at recruiting@vandrunen.com.

Van Drunen Family of Companies does not accept unsolicited res