Account Representative at US Tech Solutions
East Syracuse, NY
About the Job
Duration: 2-year contract with possible extension
Job Description:
Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
Responsibilities:
This exciting opportunity is in Customer Care Center where we support our customers via telephone and written correspondence. Our channels include Commercial Contractors, Commercial Service (CCS), National Accounts, and International offices who are seeking after-market replacement components. The Customer Care Center is a high-volume, fast paced and metric driven call-center with a team atmosphere. We emphasize customer satisfaction, building strong business relationships and driving sales growth. Duties will vary as required including data entry, basic reporting, phone calls, emails. Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry, order status, expedite delivery, price and availability, and limited technical support.
Experience:
Looking for Customer Care Center & call-center experience. Knowledge of HVAC products or related industries is a plus
Skill:
Ability to work with a team and independently Proficient in Microsoft Office Organized and attention to detail Familiarization with Salesforce is a plus
Education: HS Diploma/GED/Bachelors
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com