Account/Relationship/Engagement Manager / Farmer - IT Services - Retail CPG - Confidential

Who are we?

Who are we?

Our Client is a Global IT Services Company specializing in Information Technology and Business Process Services, providing Consulting, Design, Engineering, and Operations expertise to help their Clients transform their businesses using emerging technologies like AI, Cloud computing, and Automation; Headquartered in Troy, Michigan, they are known for their focus on delivering innovative solutions to clients across various industries, with a strong emphasis on client partnerships and a commitment to digital transformation

The Role: Account Manager/Farmer - IT Services - Retail CPG

Hybrid in Chicago (3 times per week).

As the Account Manager, you will be responsible for leading client engagements, driving IT services sales, and ensuring the successful delivery of projects within the Retail/CPG domain. The ideal candidate will have a strong background in sales, and project management, and a deep understanding of the Retail/CPG Vertical

What you’ll do?

Responsibilities:

Sales and Business Development:

• Leverage your extensive IT services sales experience to identify and pursue new business opportunities within the portfolio you manage
• Build and maintain strong relationships with key clients and stakeholders.

Project Management:

• Oversee the end-to-end project lifecycle, ensuring successful delivery of IT services projects.
• Collaborate with technical teams to define project scope, objectives, and timelines.

Client Relationship Management:

• Serve as the primary point of contact for clients, understanding their business needs, and aligning IT solutions to address those needs.
• Proactively address client concerns and ensure high levels of customer satisfaction

Financial Management:

• Manage project budgets, ensuring projects are delivered within approved financial parameters.
• Provide accurate financial reporting and forecasting to internal stakeholders

Requirements

• Bachelor's degree in a relevant field.
• 3-5 years of experience of account management experience.
• Proven track record of successfully selling IT services within multiple verticals.
• Experience with building relationships with people at all levels.
• Excellent communication and negotiation skills.