Account Manger - Digital Resource

About the Role:

As an Account Manager, you will be the key liaison between Digital Resource and our clients, ensuring their digital marketing campaigns drive measurable results. You’ll combine creativity, strategic planning, and client relationship management to execute campaigns that exceed expectations.

This role is ideal for someone who thrives in a fast-paced environment, loves solving challenges, and takes pride in seeing clients succeed.

What You’ll Do:

✅ Campaign Management

• Oversee the execution of digital marketing and social media campaigns for multiple clients (from small to large-scale projects).
• Ensure projects are delivered on time, within budget, and meet performance goals.

✅ Client Success

• Serve as the main point of contact for clients, building strong, trust-based relationships.
• Communicate regularly to gather feedback, share campaign insights, and adjust strategies for maximum impact.

✅ Collaboration

• Work closely with internal teams (creative, content, technical, and strategy) to align client goals with campaign execution.
• Ensure clear communication between departments to deliver successful campaigns.

✅ Performance Monitoring

• Track and analyze key campaign metrics to identify trends and opportunities for improvement.
• Report results to clients with actionable insights to demonstrate value and ROI.

✅ Problem Solving

• Proactively identify and resolve challenges, ensuring smooth campaign delivery and client satisfaction.

What You’ll Bring:

• Experience: 2-3 years in a marketing agency, managing digital marketing campaigns.
• Organizational Skills: Ability to manage multiple projects with excellent time management.
• Relationship Skills: A positive attitude and outstanding interpersonal skills to foster long-term client relationships.
• Digital Marketing Expertise: Understanding of digital project management and marketing best practices, including strategy development and execution.
• Analytical Skills: Ability to track, measure, and optimize campaign performance.
• ✍️ Communication Skills: Excellent verbal and written communication for client engagement and internal team coordination.
• Technical Know-How: Familiarity with web technologies, digital media solutions, and tools like Google Analytics.

Bonus Points For:

• Certifications:
  • Google Analytics Certification
  • Digital Marketing Certification
  • PMP (Project Management Professional)

Performance Expectations (KPIs):

• Client Satisfaction: Deliver exceptional results and build strong client loyalty.
• On-Time Delivery: Ensure campaigns are completed on time and exceed quality standards.
• Campaign Performance: Meet or exceed key campaign metrics and objectives.
• Relationship Building: Develop long-term partnerships to drive repeat business.

Perks and Benefits

• Flexible Hybrid Work Schedule: Balance your work-life priorities with a mix of remote and in-office options.
• Comprehensive Health & Dental Insurance: Take care of your health and wellness with top-tier medical and dental coverage.
• 401(k) Matching: Secure your future with our generous 401(k) matching program.
• Paid Holidays & Time Off: Enjoy paid holidays plus Paid Time Off (PTO) to relax and recharge.
• Unlimited Time Off (UTO): Take the time you need to unwind without worrying about running out of days.
• Employee & Client Referral Commission Program: Earn rewards for referring top talent and clients to our growing company.
• Team Bonding Events & Celebrations: Enjoy fun activities and events throughout the year to connect with colleagues.
• Ongoing Professional Development: Access to DR Classroom, certifications, and other training programs to grow your skills and career.
• Company Merch Store & Credits: Get credits to use in our company merch store and show off your team spirit with exclusive gear.
• Personal Bankers through PNC Partnership: Take advantage of dedicated personal bankers to help manage your finances.
• Employee Assistance Program (EAP): Access confidential support for personal, family, and work-related challenges.
• Wellness Program: Access to discounted gym memberships, fitness challenges, and wellness-related resources to keep you healthy and energized.

If you're excited to make an impact in a growing agency and thrive in a client-facing, creative role, we want to hear from you! Apply today to join Digital Resource and help us build digital success stories together.

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