ACCOUNT MANGER | KING COUNTY - Pennant Services
Auburn, WA
About the Job
OB SUMMARY
The Account Manager is responsible for executing the agency sales strategy while increasing company market share thru new business development, maintenance, and targeted growth of existing accounts while identifying and providing educational opportunities within the medical community, including areas for partnership and alignment with specific accounts.
DUTIES & RESPONSIBILITIES
Knows and can articulate the qualifications for Hospice services per Medicare guidelines and clearly understand agency service offerings, disease-specific clinical criteria, outcomes, specialty programs, and competitive advantages.
Responsible for achievement of monthly personal productivity benchmarks and set goals, including specific targeted payer source quotas within an assigned territory. Executes daily, weekly, monthly, and quarterly strategies to increase market share.
Key account development will include prospecting, account prioritization, and call frequency. Planning outreach activities to maximize territory coverage for both existing and potential accounts.
Problem-solving and offering customized solutions that align with our services while identifying and overcoming objections and closing techniques.
Analyzes territory and develops call routing to establish correct targets, reach, and frequency for maximum territory growth. Develops sales messaging and strategies that align to the customers' needs to ensure home health and hospice-appropriate patients gain access to services.
Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks, and remaining current with changes in the healthcare field to understand the customer industry. Leverages provided resources and technology as a vehicle for success.
Daily use of CRM tool to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily. Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
Effective in professional verbal, written, and electronic communication.
Maintains professional relationships and collaborates with internal, clinical, and administrative teams. Attends team meetings regularly. Resolves customer feedback by investigating development opportunities; developing solutions; preparing reports; collaborates on resolutions with program management.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency. Open to and proactively applies coaching feedback from the direct manager with the intention on the improvement of various skill sets.
Timely completion of administrative duties: expense reports, mileage reports, marketing reports, and other administrative actions by required times. Perform related duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees must perform any other job-related duties assigned by their supervisor or management. Works cohesively and leverages opportunities with Puget Sound HHH internal customers: Puget Sound HHH Medical Director & Team Physicians, Clinical Supervisors, Clinical Field Staff, and Puget Sound HHH Leadership.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Bachelor's degree or comparable job experience required.
Minimum two years of sales experience or in healthcare services preferred.
Participated in a competitive team environment that involved individual accountability and teamwork.
Able to demonstrate examples of critical thinking and created solutions Experience with volunteer organization plus Hospice Business Development experience preferred but not required.
Evidence of achieving sales goals within the market and/or demonstrates a track record of consistently exceeding agency goals Strong customer service, sense of urgency, and problem-solving skills.
Time Management and Organizational Skills are a must.
Demonstrated knowledge and successful application of a need-satisfaction selling process Ability to manage a territory, conduct sales ca
The Account Manager is responsible for executing the agency sales strategy while increasing company market share thru new business development, maintenance, and targeted growth of existing accounts while identifying and providing educational opportunities within the medical community, including areas for partnership and alignment with specific accounts.
DUTIES & RESPONSIBILITIES
Knows and can articulate the qualifications for Hospice services per Medicare guidelines and clearly understand agency service offerings, disease-specific clinical criteria, outcomes, specialty programs, and competitive advantages.
Responsible for achievement of monthly personal productivity benchmarks and set goals, including specific targeted payer source quotas within an assigned territory. Executes daily, weekly, monthly, and quarterly strategies to increase market share.
Key account development will include prospecting, account prioritization, and call frequency. Planning outreach activities to maximize territory coverage for both existing and potential accounts.
Problem-solving and offering customized solutions that align with our services while identifying and overcoming objections and closing techniques.
Analyzes territory and develops call routing to establish correct targets, reach, and frequency for maximum territory growth. Develops sales messaging and strategies that align to the customers' needs to ensure home health and hospice-appropriate patients gain access to services.
Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks, and remaining current with changes in the healthcare field to understand the customer industry. Leverages provided resources and technology as a vehicle for success.
Daily use of CRM tool to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily. Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.
Effective in professional verbal, written, and electronic communication.
Maintains professional relationships and collaborates with internal, clinical, and administrative teams. Attends team meetings regularly. Resolves customer feedback by investigating development opportunities; developing solutions; preparing reports; collaborates on resolutions with program management.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency. Open to and proactively applies coaching feedback from the direct manager with the intention on the improvement of various skill sets.
Timely completion of administrative duties: expense reports, mileage reports, marketing reports, and other administrative actions by required times. Perform related duties as required.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees must perform any other job-related duties assigned by their supervisor or management. Works cohesively and leverages opportunities with Puget Sound HHH internal customers: Puget Sound HHH Medical Director & Team Physicians, Clinical Supervisors, Clinical Field Staff, and Puget Sound HHH Leadership.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management as needed.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
Bachelor's degree or comparable job experience required.
Minimum two years of sales experience or in healthcare services preferred.
Participated in a competitive team environment that involved individual accountability and teamwork.
Able to demonstrate examples of critical thinking and created solutions Experience with volunteer organization plus Hospice Business Development experience preferred but not required.
Evidence of achieving sales goals within the market and/or demonstrates a track record of consistently exceeding agency goals Strong customer service, sense of urgency, and problem-solving skills.
Time Management and Organizational Skills are a must.
Demonstrated knowledge and successful application of a need-satisfaction selling process Ability to manage a territory, conduct sales ca
Source : Pennant Services