Account Manager - U.S - WeTravel
St. Louis, MO
About the Job
Description
YOUR JOURNEY STARTS HERE...
ABOUT WETRAVEL
Travel gives people new experiences and brings them together, sometimes in life-changing ways. That’s especially the case for group travel and multi-day travel where the participants get to really immerse themselves. Passionate travel organizers make this magic happen and WeTravel is here to support those travel organizers.
We help them publish their trip offerings, take bookings, process payments, pay suppliers/vendors, and digitize their operations. This helps travel organizers get more bookings, save time, and save money.
OUR VALUES
Travel gives people new experiences and brings them together, sometimes in life-changing ways. That’s especially the case for group travel and multi-day travel where the participants get to really immerse themselves. Passionate travel organizers make this magic happen and WeTravel is here to support those travel organizers.
We help them publish their trip offerings, take bookings, process payments, pay suppliers/vendors, and digitize their operations. This helps travel organizers get more bookings, save time, and save money.
OUR VALUES
This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:
- Be the solution - take ownership, drive collaboration
- Be resourceful - strive for new wins every day
- Be honest - default to transparency
- Be respectful - treat others like you want to be treated
We encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!
“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.
We celebrate our diversity.
We celebrate our diversity.
OUR WORK ETHIC
At WeTravel, we are building a High Performance Culture where we reward top performers, expect a work environment at WeTravel that is fast-paced, demanding and deeply committed to putting our customers first. Our global footprint spans 30 countries, requiring your flexibility, agility, and dedication to our team.
Our high-performing team members are prepared to give their best by embracing the early mornings, late nights, and intensive project work. This commitment to excellence and to tackling challenges head-on is what positions us at the front of our industry.
Joining WeTravel means stepping into a dynamic, demanding environment where your contribution makes a real difference. It’s a place for those ready to dive into their work, push beyond comfort zones, and achieve collective goals through hard work and perseverance.
Here, ambition isn’t just welcomed; it’s essential for those fully committed to our mission of leading the market in the fintech SaaS space.
Key Responsibilities
WeTravel’s Account Management responsibilities include developing strong relationships with new & existing customers, answering client queries, and cross-selling additional products to our users. In this role, you will work closely with cross-functional internal teams (including Sales, Customer Service and sometimes Product Development departments) to improve the entire customer experience.
You will be engaging with clients of all sizes on a daily basis so a friendly approach & love of travel will also help you succeed with keeping our clients satisfied & engaged with our products and services in the long-run.
Candidates able to work Mountain Time or Pacific Time Zones preferred due to client engagement segment.
At this time, we are not accepting candidates residing in the following states: Alaska, California, Colorado, New York, Washington
Skills Knowledge and Expertise
Preferred experience:
- Fluent in English (please mention in your resume if you are fluent in any other language);
- Satisfactory problem-solving skills to help resolve customer complaints or needs;
- Excellent verbal and written communication skills to communicate product ideas to clients;
- Strong customer service and interpersonal skills for dealing with different types of customers and clients;
- Time management and multitasking skills in order to handle multiple tasks and clients at once.
Nice to have:
- Minor SaaS sales experience or experience with up-selling products;
- Up-to-date understanding of the travel industry’s consumer behavior;
- Knowledge of Hubspot CRM or other CRM platforms.
Benefits
- Attractive compensation
- Unlimited Paid Time Off!
- Access to company Healthcare including Free Dental and Vision
- Annual team off site.
- 2 week cross-functional onboarding training program for all new colleagues.
- The latest Apple tech you need to be successful.
- A'Dam Program for you to visit us in Amsterdam for 2-4 weeks every year. Fully expensed.
- For candidates resident outside the location where the role is advertised, salaries are weighted according to local factors and considerations based on where you reside.
Please note: For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification process.
Source : WeTravel