Account Manager - ABM Industries

Overview

PAY: $85,000.00 - $90,000.00 Annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)

SHIFT: 6A - 2:30P

Will work two night shifts during the month and one Sunday out of each month.

POSITION RESPONSIBILITIES

• Ensures optimal customer relations by maintaining constant communications with customer.
• Will oversee three locations.
• Will be responsible for GMP (Good Manufacturing Practices) environments.
• Will manage a team of 36.
• Provides high quality operations and maintenance service to assure proper performance of janitorial and light maintenance personnel over a 6 million square foot portfolio. 
• Oversees activity of janitorial and light maintenance at individual locations.
• Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved.
• Provides regular monthly written status reports to customer and ABM management. 
• Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc.
• Prepares, recommends and administers with assistance from supervisor, the annual facility budget.
• Reports exceptions to supervisor and adjusts budget as necessary.
• Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.)  communicates to subordinates and ensures subordinate compliance.
• Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc.
• Schedules and coordinates over-all work priorities.
• Utilizes maximum capabilities of customer or internal work order control system.
• Develops and/or approves facility quality standards.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer.
• Monitors service contracts to ensure compliance, addresses and resolves contract disputes
• Performs other duties as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated customer service orientation and skills.
• Proven knowledge or experience in GMP environments is preferred but not required.
• Experience with janitorial and or facilities maintenance in a clean room environment.
• Proven experience in lifesciences and manufacturing environments is preferred.
• Experienced in preparing and administering operating budgets and scope of work.
• Demonstrated expertise in verbal and written communications.
• Proven knowledge of MS Office including word, excel, outlook and powerpoint.

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