Account Manager - Technology Company - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire an Account Manager for an AI-Technology Company in San Francisco. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

This position does require the selected candidate to live in or near San Francisco as it is an in-office role.

RESPONSIBILITIES:

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

• Bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field. Master's degree preferred.
• Previous Contract Security, facilities management, military or law enforcement experience
• Minimum of 7 years of experience in physical security management, preferably in a corporate or government setting.
• Proven track record of successfully managing KPI's, metrics, and SLA deliveries related to physical security operations.
• In-depth knowledge of industry best practices, regulations, and standards related to physical security, such as ASIS International guidelines and ISO 27001.
• Ability to develop and grow customer relationships
• Experience leading a diverse team of security professionals, including experience managing a Global Security Operations Center (GSOC).
• Excellent communication and interpersonal skills, with the ability to effectively liaise with internal stakeholders, external partners, and law enforcement agencies.
• Strong analytical skills with the ability to interpret data and make data-driven decisions to optimize security strategies and operations.
• Proficiency in security technology systems, including access control systems, video surveillance, intrusion detection systems, and incident management platforms.
• Ability to work in a team-oriented management environment with the ability to work independently
• Demonstrated ability to adapt to changing security threats and environments, with a proactive approach to risk management and mitigation strategies.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Experience in budget management and resource allocation, with the ability to optimize resources to achieve security objectives within budgetary constraints.
• Strong leadership abilities, including the capability to motivate and inspire a team, foster a culture of accountability, and drive continuous improvement initiatives.
• Certification as a Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent is highly desirable.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Pay Rate: $150,000 / year

PPO # 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.