Account Manager Security Guard Firm - Johnson Security Bureau, Inc.

Location: JSB Office, Bronx, New York

Work Type: Full Time

Salary: $65,000 - $70,000

Experience: 4 years minimum in team management, scheduling, hiring, and client relations.

Expected duties may include but are not limited to:

• Build professional relationships with assigned security officers;
• Schedule security officers and maintain stable work schedules (75-100 team members);
• Handle call-outs of security officers 24/7;
• Coordinate with Human Resources to meet with security officers who are performing well for recognition;
• Coordinate with Human Resources to coach security officers with poor performance;
• Coordinate site coverage for special requests from clients and staff; 
• Work closely with Talent Management (HR) to recruit security officers that are the best fit for JSB culture and expectations; 
• Work with Field Supervisors to ensure sites are operating accordingly; 
• Prepare reports and recommendations for weekly staff meetings; 
• Ensure all security team members are properly trained before working in any position;
• Train security officers; 
• Perform regular evaluation of all team members; 
• Perform site visits on a regular frequent basis; 
• Review site visit reports and respond appropriately; 
• Ensures a high level of client satisfaction through proactive site visits, schedules, and immediate follow-up to client concerns; 
• Maintain current and working knowledge of site contract requirements; 
• Escalate important incidents and other reports to JSB management and necessary client reps;
• Review time and attendance for security officers; 
• Report to management of any staffing problems that may arise as client requirements change;
• Ongoing review of training material with subordinates to ensure compliance with all JSB policies and procedures; 
• Respond to callouts and open posts, adjust schedules; 
• Coordinate with field management and client's management team; 
• other duties as needed.

Requirements:

• 4 years minimum in team management, scheduling, hiring, and client relations.
• Strong and Consistent Work Ethic
• Detail orientated
• Able to meet deadlines
• Excellent computer skills 
• Solid understanding of scheduling
• A high degree of accuracy and attention to detail
• Professional Demeanor and Appearance
• Strong verbal and written communication skills
• Command of the English language and ability to be clearly understood in English
• High School Diploma or G.E.D. required
• Authorized to legally work in the United States
• Pass a drug test with negative results
• Pass an extensive background check, including criminal history, personal references, and employment and education verification, as well as Department of Motor Vehicle and credit checks, if applicable
• If prior military, must be able to provide a DD214 discharge document with discharge status indicated, upon job offer

Benefits:

• 401K
• Healthcare
• Paid Vacation
• Sick Time
• TransitChek