Account Manager (Remote) at NovaLink Solutions LLC

Account Manager:

Job Duties and Responsibilities:

• Prescreen and enter workable released requisitions in zoho system for his/her assigned accounts
• Coordinate with clients or MSP people for questions about req, other information related to requisitions and provide that information to recruitment team
  • Review and do final QC on all candidate submissions for her/his assigned accounts including arranging calls with candidates for due diligence before submitted to client
  • Responsible for submitting all approved submissions of her/his assigned accounts to VMS portal or email to clients.
• Lead Interview Coordination
  1. Inform SDM and TAS about interview request
  2. Coordinate and confirm interviews with client
  3. Participate in mock interview with SDM to coach candidate and provide some insight information from client to candidate
  4. Enter interview in zoho and create calendar invite for interviews once it is confirmed by both client and candidate
• Lead and coordinate for new hire
• Attend weekly vendors call for all assigned accounts and responsible to relate all information to recruitment team and update that additional information under each req in zoho recruit
  • Interacts with Clients/hiring managers to follow with consultants’ performance, develop, enhance business relationships:
    1. CRM emails to hiring managers
    2. Schedule CRM calls
    3. Schedule in person meetings
    4. Sending thank you card and promotional items
  • Analyzes data and info from Tracker, Calls, Updates, workload…….
  • Assist and report to Manager of Account Manager
• Support recruitment team in recruiting candidates from referral network
  • Coordinate, manage and monitor Account contract’s expiration date and contract renewals
• Create plans to increase current accounts’ productivity

• Review and track account requisitions and ensure coverage for all assigned accounts
• Managing all aspects of consultants pre, during and post contracts

1. Conduit / communications channel between consultants and all Novalink functional groups (Recruitment / AM / HR/Finance or Business Development)
2. Responsible for management of all consultants’ issues or leads
3. CRM: Proactive follow ups and identifications of potential concerns

• Point of contact and responsible for CRM, Interview/hire process
• Generation of leads from consultants or clients
• Conduct training for submission requirement/process to SDM and TAS for assigned accounts.
• System and Operational support
  1. Update and maintain recruitment workflows/processes and handbook
  2. Responsible to update and maintain zoho with all consultant contacts and client contacts
  3. Responsible to update and maintain the correct account names, contract expiration date for accounts
  4. Responsible to update account information and submission requirements/process and other information that  would benefit for recruitment team in each account