Account Manager -Remote - Contract - TalentBurst, Inc.

Boston, MA

Account Manager/Program Manager
Remote
12+ months with a high possibility of extension

Description:

The Program Manager will be responsible for temporarily managing one or more established client programs that serve faculty, staff or students.
Represents program to public, University community and those served by the program.
Ensures that program and service delivery objectives are met while under management.
Responsibilities may include, but are not limited to forecasting revenues and expenses, creating a budget for the program, allocating resources from one area of the budget to another with limited review, negotiating with external suppliers, signing contracts of significance on behalf of the program, creating and implementing department systems, practices, policies and procedures, and developing and maintaining internal and external constituent relationships. The Manager will maintain and use files, records, materials and digital content for the program.
Candidate should have 3+ years of program management experience in a large scale, complex higher education or non-profit setting.

Specific responsibilities include:

Responsible for driving program success for named partner accounts.
Act as the main point of contact for all named partner questions, requests, and concerns, ensuring prompt and satisfactory resolution.
Contribute to the strategic direction of the partner relationships and drive operational success for said accounts.
Regularly communicate with partners to assess their needs, gather feedback, and identify opportunities for additional services that align D^3's portfolio of research with practical outcomes.
Design and execute personalized engagement strategies to enhance partner satisfaction and retention incl. regular check-ins and updates.
Document alignments and monitor partner engagement and satisfaction metrics, proactively addressing any issues that may arise.

#TB_EN

Source : TalentBurst, Inc.