Account Manager - Rhode Island Blood Center

Overview

This position reports to the Director of Donor Resources. The incumbent has extensive personal contact with diverse groups and individuals both within and outside of the Blood Center. This position is responsible for managing assigned accounts/territories through planning, selling, developing, and promoting blood donor recruitment activities; for educating donors, sponsors, and community regarding donor recruitment and RIBC activities in order to meet patient needs.

Essential Functions:

• Accountable for achieving blood collection goals, accurate projection rates and efficient donor scheduling for assigned accounts in adherence to all department guidelines and performance to achieve cost effective blood drives.
• Manages daily blood drive recruitment activities to identify and resolve issues affecting achievement of daily collection goals and quality customer services. This includes interfacing with other Donor Resources staff and other RIBC departments, sponsors and volunteers.
• Prepares and delivers sales presentations, organizes, develops and educates sponsors, coordinators and recruitment committees: provides appropriate support and materials for effective blood drive promotion. Participates in the planning of special recruitment events, sponsor/donor recognition programs and sponsor workshops.
• Develops and evaluates sponsor accounts to achieve maximum donor participation: Identifies potential markets, prospects, evaluates, qualifies and develops recruitment/sales methodologies for new sponsor accounts to ensure ongoing expansion of the donor base.
• Develops and maintains accurate and updated information on assigned accounts using MS Office and proprietary software applications.
• Plans, evaluates and implements blood drive calendar to ensure even, cost effective scheduling of sponsor accounts/blood drives. This includes the continuous review and analysis of drives to achieve > 90% of projected collection goals.

Non Essential Functions:

• Adheres to all RIBC and department guidelines/procedures, including submission of all necessary reports according to prescribed timeframes.
• Maintains professional and collaborative communications with co-workers, donors, sponsors, and other RIBC departments to meet organizational objectives. Displays effective interpersonal communication skills, projects a professional image and supports mission statement through words and actions.
• Performs other duties as assigned.

Educational Requirements:

Bachelor’s degree or equivalent experience (four to six years) with emphasis in one or more of the following areas: Sales, public relations, management, education/and or business development.

Experience/Qualifications:

• Six months to one year of experience in roles providing exposure to customer relationship building and/or sales.
• Must be well-organized, detail oriented, possess strong follow-up and time management skills and have the ability to work independently.
• Must have the ability to work effectively with diverse people at all levels of organizations in a collaborative way.
• Must enhance the Rhode Island Blood Center’s public relations through excellent verbal and written communication skills.
• Must have own vehicle in reliable condition to travel throughout Rhode Island spending >50% of time traveling to account sites.
• Ability to walk and carry supplies into buildings with stairs in all types of weather conditions.
• Self-starter, problem-solver, customer-focused, collaborative

Physical Requirements:

Must be able to lift up to 45lbs.

Computer Skills:

Proficiency in MS Office Applications: Word, Excel and Outlook required.

Supervison:

Supervise daily activities of interns as assigned.

The proposed annual salary for this position is 57,530. to 66,000. Offers made to an individual candidate will depend on a variety of factors, including experience, skills, and job-related education.