Account Manager - Clarivate

Clarivate is excited to hire a new Account Manager! We are a global leader in providing trusted insights and analytics to accelerate the pace of innovation. Our vision is to improve the way the world creates, protects, and advances innovation. You will be responsible for establishing and growing strategic relationships with customers to ensure client satisfaction, that customer needs are being met, and assisting the client in improving and expanding the use of and value received from Innovative products and services.

This position will support the Northeast US and grow strategic relationships with our customers. In this position you will ensure client satisfaction while improving and expanding the use of Innovative products and services like Polaris, Sierra and Vega LX. This is an amazing opportunity to accelerate the impact of public libraries on the world by helping them provide better experiences to their communities though our technology and services. If this sounds like an opportunity you are interested in, then we would love to talk to you!    

About You – experience, education, skills, and accomplishments  

• Bachelor’s degree or equivalent work experience.  
• Minimum 5 years of experience with managing external client relationships.
• 5 years of years of direct field sales professional work experience
• 5 years of Software or Enterprise Software sales experience.

It would be great if you also had . . .  

• Adaptability, resilience, and the ability to work as a team player
• An expert approach to managing Emotional Intelligence
• The talent to thrive in a highly competitive and continuous learning environment
• Expertise with library technology or library software sales experience
• Experience with supporting/selling ILS (Integrated Library Systems)

What will you be doing in this role? 

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits.
• Ensure knowledge of client’s product mix and how the solution is used by the client.
• Create and execute account plans which include financial objectives for strategic accounts. Ensure clients are aware of Innovative events, products and service offerings that would benefit the client.
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals.
• Create call/visit reports to document findings and to communicate internally.

Hours of Work 

• Full time, permanent 
• Although duties are typically performed during normal business hours, occasional off-hours may be required
• Ability to travel up to 50%.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled