Account Manager, Pharma Commercial Analytics - KMK Consulting

Account Manager, Pharma Commercial Analytics

KMK Consulting is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.

Our data analytics and software platforms support data science, commercial operations, real-world evidence, and cloud information management. We help to optimize business strategy and operations by delivering cutting-edge analytics from the broadest set of data sources, combined with deep technical and domain expertise. We enable commercial excellence in delivering analytical guidance to the field through SalesOps?, our cloud-based sales planning, and operations platform. We are leaders in managing data using the latest cloud information management and big data technologies.

We have more than 200 employees worldwide, are growing rapidly, and are proud to count a number of the top 10 global Life Sciences companies as our customers. We serve clients with a high-touch on-site and onshore presence, leveraged by a global delivery platform.

The director of account management will be accountable for building and nurturing client relationships, customer satisfaction, driving business development efforts in both new and established accounts, and supports the development and commercialization of new products and services.  The person is required to be familiar with the capabilities of all KMK business units (marketing sciences, RWE, SFE, and data services) and work closely with them to win new projects in assigned accounts. As a recognized experts they should be successfully ensuring client retention and satisfaction through exploring various opportunities & strategies where KMK can enter and able to establish the brand presence. 

Duties and Responsibilities

1. Customer Relationship Management

• Single of point of contact of the customer for KMK
• Leading business meetings & product demonstration
• Business lead closure & documentation for the same
• Planning & strategizing smooth client follow-ups
• Communicating KMK other business offerings & product values to the client
• Ensuring business query consistency from existing accounts/clients
• Identification of other relevant business needs in existing accounts
• Creation of new business opportunities in existing client portfolio

2. Client Engagement & Retention

• Ensure customer satisfaction 
• Ensure that individual research studies are aligned with larger client strategies and priorities
• Drive business development efforts in assigned accounts, coordinating closely with other KMK Consulting BUs.
• Provide value to clients beyond the conduct of research projects and programs (e.g. consulting, training)
• Review analyses, presentations, and reports, making sure that they deliver commercially valuable insights and recommendations and also tell the story in a compelling manner
• Present research findings to clients as appropriate
• Maintain appropriate records of client transaction
• Manage KMK"s customer P&L and revenue growth 

4.  Resource Management

• Partner with internal recruiters and business unit leaders to identify resources for client opportunities
• Partner with client managers on performance management and ongoing relationship management and project tracking of the employee/client resource 
• Guide employee on career path progression and development
• Partner with HR on employee relations

3.  Process Development & improvement 

• Addressing client issues & complaints with a focus on improvising buyer experience
• Conducting relevant market comparative/gap analysis & drafting suggestions
• Sharing relevant client inputs with the research team 
• Develop and train assigned staff through a combination of on-the-job training and coaching.  
• Conducting training for business acquisition and client retention for internal team
• Forecast upcoming business & build planned execution strategy 

Qualifications & Experience

• Bachelor"s/Master"s degree required. An advanced degree in a relevant area is desirable but not necessary.
• Required 10+ years of relevant work experience 
• A successful track record in account management and delivery against sales targets is highly desirable.

Benefits and Perks:

• Opportunity to work with Pharma/Life Science global customers
• Challenging, transparent, and supportive work environment
• Opportunity to grow rapidly in your career along with the company - in get at right time!
• Competitive comp and benefits
• Business Casuals dress policy
• Work from home based on needs

KMK Consulting, Inc. is a fast-growing company with passionate, energetic, and dedicated people working in a dynamic and friendly environment. KMK Consulting, Inc. specializes in providing commercial operations support for the healthcare industry. We are hiring talented individuals who are interested in achieving individual and clients" success. KMK Consulting, Inc. offers: 

• Great career opportunities and fast-paced development
• Competitive salary, vacation, self-directed 401(k) plan, life, and health insurance benefits
• Centrally located office in a metropolitan atmosphere with convenient access to major transportation, highways, and attractive amenities