Account Manager - Arch Systems

Arch Systems is seeking a talented Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. If you're prepared to cultivate and enhance client relationships, drive portfolio growth, and thrive in a collaborative and innovative atmosphere, we want to hear from you!

About Arch Systems

Founded by Stanford Engineering PhDs and emerging from impactful non-profit endeavors in Africa, Arch is a venture-backed organization collaborating with leading electronics manufacturers globally. By leveraging comprehensive data from all machinery, old and new alike, we facilitate real-time and predictive analytics, thus revolutionizing manufacturing efficiency and workflows.

We are searching for dynamic individuals who are driven by the prospect of transforming manufacturing operations and critical industries, ultimately striving towards greater efficiency, connectivity, and sustainability. Be part of our diverse and committed team!

Compensation

We adhere to equitable compensation practices, benchmarking against prevailing rates in the San Francisco Bay Area. Our compensation structure includes various elements such as base salary and performance incentives.

Employees based in the US can anticipate competitive benefits for themselves and their dependents, alongside equity ownership within the company.

Applicants from regions outside the US will be considered for employment with one of our esteemed partners, thereby receiving benefits through them, in addition to NQSOs from Arch Systems.

Remote-Friendly

Even before the onset of COVID-19, Arch has embraced a remote-friendly work environment. Unfortunately, we are unable to provide visa sponsorship at this juncture. Arch also adheres to the regulations set forth by the Office of Foreign Assets Control (OFAC) to ensure compliance with all applicable sanctions programs. We do not engage in any transactions or employment activities that violate OFAC regulations, including hiring individuals from countries under US sanctions.

About the Role

You'll be an Account Manager on our Customer Success team responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders with the goal of achieving revenue targets and maximizing customer satisfaction. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Ideal candidates for this role will be located within the US.

ArchFX receives millions of streaming IOT data points per day from thousands of advanced machines in factories and merges it with a virtual “factory map” containing metadata about the physical location of each machine in the factory and the configuration of factory lines. Managing the complexity of this time-aware factory map data structure is one of the core components of ArchFX Cloud.

ArchFX Cloud also serves its core factory map data to all other aspects of the ArchFX system including streaming on-premise data ingestion and advanced data science models of factory operations. We're seeking an account manager to own and manage relationships with a portfolio of clients, working closely with the sales team to ensure account growth and referenceability. You will be supported by world class domain experts who deeply understand electronics factories and will be centrally involved in making the ArchFX Platform a world-class factory management system that is powering Industry 4.0, the next industrial revolution in electronics manufacturing.

What You Will Own & Drive:

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
• Tracking and coordinating technology deployments with our customers and partners on a global scale.
• Coordinating our efforts between our customers and engineering teams by prioritizing support and change requests
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed.

What You Bring to The Table:

• 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
• Bachelor's Degree
• Strong interpersonal and communication skills and the ability to balance multiple tasks simultaneously
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas
• Passion for achieving results and building successful and long term relationships with your clients

How We Will Support You:

• Ambitious and clear vision of how you can be a part of transforming the manufacturing supply chain and building next generation IoT technology
• Highly motivated and experienced team with relevant domain expertise and network
• Ability to deploy your work solving cutting edge problems with major manufacturers worldwide including Fortune 500 companies
• Learning & Development budget to allow you to continue to grow in not only your function, but in any way that relates!
• Trust in your ability to do your best work when and where you want and to communicate this with your team
• Flexible Time Off: take the time you need, including an end-of-year break and an ask that all Arch-itects take at least one additional (consecutive) week off each year to recharge in addition to local holidays and religious observances
• Opportunity to challenge yourself, be nurtured, and grow in a highly dynamic environment
• A culture that welcomes and encourages autonomy, ownership, and transparency; allowing you to make, learn from, and teach others in your “failures” as much as your successes
• Potential to travel to the annual Arch Summit
• A culture of diversity of thought and background with many languages and nationalities on the team

Resumes must be submitted in English

We encourage interested and enthusiastic applicants to apply and not allow imposter syndrome to self-select out of an opportunity. We believe in hiring people as their full and authentic selves, allowing them to utilize their strengths and then helping them to learn, grow, and add to those strengths.