Account Manager - GardaWorld

Job Description

Join Our Team as a Security Services Account Manager in Memphis, TN!

Position Title: Security Services Account Manager
Location: Memphis, TN (On-site, daily)
Compensation: $25.00 per hour

GardaWorld is the world’s largest privately owned security services company, dedicated to protecting our clients’ staff and assets globally. We offer diverse work assignments across multiple industries, flexible schedules, and ample career advancement opportunities. We are proud to be an equal-opportunity employer that values diversity.

We are looking for a passionate and experienced security professional to join our team in Memphis, TN, serving a single site as a Security Services Account Manager. This role is crucial in maintaining the exceptional performance of a prestigious national account. You will be at the forefront of ensuring our client’s expectations are met and exceeded through strategic oversight and extraordinary management.

Client Management:

• Be available to handle client or security team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams to ensure smooth operations.
• Build and maintain strong relationships with principal accounts and client contacts.
• Look for ways to improve the client’s security program for a positive, long-term relationship.
• Meet and maintain the contracted KPIs for the client.
• Guide customers through security integration projects, contracts, RFPs, and onboarding.
• Create and deliver detailed presentations focused on the client’s needs.

Operational Oversight:

• Keep business databases, like CRM and ERP systems, up to date.
• Regularly review MSA compliance at branch and site levels.
• Develop, implement, and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.

Data and Financial Management:

• Analyze data and prepare internal reports for client management.
• Provide precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.

Communication and Reporting:

• Write reports, client communications, instructional materials, and operating guidelines.
• Show expertise in financial forecasting and margin analysis.

Ideal Candidate:

• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Minimum Qualifications:

• At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Ability to clear comprehensive background checks, including local, state, and federal criminal records, drug testing, skills evaluation, interviews, and personality assessments.

We want to hear from you if you are ready to take on a pivotal role in a dynamic environment and make a significant impact!

Apply today and join our team at GardaWorld!

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education