Account Manager, Mass Save HPC and Facilitated Services - Abode Energy Management

Position Description June 2024 

Account Manager, Mass Save HPC and Facilitated Services
Hybrid position, ideally located in eastern Massachusetts

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave.  We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on residential weatherization, electrification and heat pump adoption. 

Summary/Objective

Abode oversees Trade Allies (including Home Performance Contractors (HPCs)) providing residential energy assessments and weatherization services, and Facilitated Services Contractors (FSCs) who address weatherization and electrical roadblocks, for the utility-sponsored Mass Save program.  This position focuses primarily on day-to-day management of FSC and HPC relationships to help ensure the program's success.  This is a terrific opportunity for someone with field-based experience in the Mass Save program who wants to build meaningful relationships with contractors, providing them with updates and insights to help them thrive while still holding them highly accountable.  

Responsibilities

Reporting to the VP of Operations and working closely both with other Abode back office staff and field inspectors, the Account Manager’s responsibilities will include:

• Day-to-Day Oversight of Trade Allies 

The Account Manager will meet regularly with Trade Allies to roll out program changes, provide feedback, and hold them accountable for meeting program requirements.  

• Partner Network Support

The Account Manager will help recruit, support, and manage a network of other Trade Allies, including electrical and HVAC contractors, needed to overcome obstacles preventing homeowners from moving forward with Mass Save eligible work.  The Account Manager will support the build-out of the new offer for TurnKey services, approve no-cost barrier remediation projects submitted by HPCs, and assign projects to our FSCs when needed.

• Dealing with Escalated Customer Issues

The Account Manager will get involved and work with Trade Allies to resolve escalated customer issues.  The Account Manager will respond to and resolve customer issues sent to Abode through reviews, utilities, social media, and all other channels.

• Tracking Key Performance Indicators

The Account Manager will take the lead on tracking KPI’s for program success and work across Abode and the Trade Allies to help improve performance against those KPI’s.

• Program Improvements

The Account Manager will assist the VP of Operations and other Account Managers in working with the utility Program Administrators and Trade Allies to improve or implement program updates and changes.

• Back Office Support

The Account Manager will provide support as needed to other Abode staff to help with program operations.

• Other

The Account Manager may take on other tasks or projects as directed by the VP of Operations.

Qualifications

Strong candidates for this position will bring most, if not all, of the following skills and experience:

• Five or more years of highly relevant previous experience
  • Managing B-to-B relationships; building strong enduring partnerships
  • Holding other parties accountable to KPI’s
  • Successfully resolving customer issues
• In-depth knowledge of the ins and outs of Mass Save or similar residential energy efficiency programs and/or demonstrated experience quickly mastering and working within the confines of a similarly complex utility or regulatory program.
• Knowledgeable about residential construction, building science, and/or weatherization.
• Demonstrated aptitude with software such as Microsoft Office, Excel and Salesforce.  Comfortable finding and presenting data clearly and logically, working across software programs as needed.
• Clear, effective, structured communications skills; able to meet diverse audiences where they are.  Fluency in Spanish or Portuguese, as well as English, is a plus.
• Adaptable, flexible, collaborative team player with a positive can-do attitude.  
• A self-starter, able to anticipate and overcome obstacles as needed

Compensation and Benefits

This is a full-time, exempt position with total compensation targeted between $75K and $85K, depending on relevant skills and experience. The Account Manager will work primarily out of their own home, with some travel as needed (with mileage/travel expenses reimbursed) to meet face-to-face with contractors and attend events.  Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life, and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).  

To Apply

To apply, please visit www.AbodeEM.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you! 

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector.  We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability.

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