Account Manager, LP Network Success - OneRail

OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek high-performing candidates excited by the challenges of scaling a product and interested in joining a company ranked 48th in Inc. 5000's fastest-growing companies in 2022 and 23rd in Forbes' Best Startup Employers list in 2023. 

As an Account Manager, LP Network Success, you’ll be responsible for building and maintaining relationships with our Logistics Partners. Conducting periodic reviews of their KPI’s, identifying areas where improvement is needed, identifying opportunities for growth, assisting with clearing invoice discrepancies, and reviewing claims. As well as identifying and vetting potential new partners, compiling onboarding documentation, and conducting LP/mobile app training. 
 
This role reports to the Director of Logistics Partnerships and will work closely with the sales and operations teams to ensure that our fulfillment capabilities are aligned with expected delivery volume and contract requirements.

** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment **

Roles and Responsibilities: 

• Integrations
  • Role you play in integrations: 
    • Helping broader LP team understand what LPs need prioritization and why
    • Ensure your LPs are being integrated in a timely fashion 
    • Finding the technical contact on the LP’s team to connect with our Integrations team 
    • Assist sourcing info from LP’s as needed 
• LP Performance
  • Metrics 
    • Order Acceptance Rate – adjust rates, inactivate, escalate
    • On time pickup percentage 
    • Completion Rate 
    • Delivery SLA met 
    • Margin 
    • Pricing 
      • Role in pricing: Identify opportunity areas where we could lower price, batch, or drive other efficiencies 
    • POD compliance  
    • Payment and Claims 
    • Cancelation 
• LP Management
  • Meetings 
    • Weekly meetings with top 5 LPs 
    • QBRs with top 5 LPs 
    • Expectation is for you to lead, create and present to your LPs weekly and QBRs 
    • Create action plan for LPs who are not in compliance 
  • Contract Management 
    • Work with Transportation team to negotiate pricing 
• Onboarding LPs 
  • Determine fit for both OR and LP
  • Ensure LP Platform can send every status we require 
  • Service Agreement 
  • W9, COI, ACH
  • Prioritize/Schedule integration or conduct ORD training 

Qualifications:  

• 3 or more years of experience in creating, developing and maintaining partnerships 
• Bachelor's degree, ideally in business or similar field preferred
• Experience with HubSpot or other CRM / Pipeline Management tool 
• Working understanding of API and related technology knowledge  
• Demonstrable ability to negotiate and close partnership contracts 
• Excellent communication skills, both written and oral  
• Strong relationship building skills with an entrepreneurial approach 

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

• Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
• Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
• Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Company-paid Holidays

Onsite Team Member Job Perks

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
• Ample free parking

OneRail's Travel Policy for Remote Team Members

While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/

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