Account Manager LMS - Time Out Group Plc

Account Manager - LMS
Location: New York, US
Salary: $70,000 plus commission
Full-time and based at the Time Out New York office, with 2 office days and 3 WFH days, flexibility offered.

Role Overview

The Local Marketing Solutions Account Manager is responsible for managing a portfolio of local business customers once sold, focusing on helping them set up social, OOH, and digital campaigns, looking after up-sell opportunities and renewal across the lifetime of the campaign. This role in particular has an equal focus on retention and business development, balancing portfolio maintenance with strong new business elements, particularly in the agency market. We want our team to be marketing consultants, helping businesses take advantage of Time Out solutions & expertise to succeed and the Account Manager is key to this success.

Key Responsibilities

• Build and maintain ongoing relationships with venues to constantly reaffirm their engagement with our products.

• Provide day-to-day support by handling & resolving queries, ad-hoc requests and complaints via various contact channels including phone, email and in-person meetings.

• Activate campaign activity, ensure initial engagement with venues to enable their accounts and deliver training for specific product features including the content management system and performance dashboard.

• Work with venues to optimise their listings and demonstrate outstanding market
  knowledge to provide insight into client campaigns and ROI conversations.

• Act as a first point of contact for resolving any issues which may affect the performance and retention of customer accounts

• Ensure delivery of additional products within deadlines and in accordance with client requirements.

• Create and uphold all payment schedules relating to client subscription.

• Maintain an accurate contact activity log for all past, current and future support tasks within internal CRM system.

• Contact clients weekly from 20 to 35 per week, with an emphasis on both trust building and in-depth analysis of upcoming marketing activities

• Upsell additional products & services to clients and add additional venues subscriptions where possible to bolster own portfolio.

• Manage a new business portfolio of restaurant/bar/things to do groups and generate additional revenue through these relationships.

• Meet revenue & retention targets and individual MBOs every month.

• Provide regular business information on retention figures and important client developments, including weekly sales forecasts and pipeline management.

Skills & Experience

• Strong commercial acumen is desired.

• Solid copywriting experience

• Ideally some knowledge of video and video editing skills including photoshop

• Experience working with PR companies is advantageous.

• Knowledge of general business principles and practice.

• Knowledge of Microsoft and Google products.

• Passion and enthusiasm coupled with a great customer service ethic and strong problem solving skills.

• Excellent spoken and written English.

• Ability to work well under pressure coupled with good time management and multitasking skills.

• Ability to manage results through others and maintain a positive, productive work environment.

• A good knowledge of New York as a city (social trends/areas/upcoming events).

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.