Account Manager Lead -NYC - RR Donnelley

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Location: This is located in NYC, remote. We are only considering candidates that reside in the NYC and surrounding area as there will be a need for occasional onsite visits. 

As a Senior Project Manager, you will lead a Project Management team of seasoned associates in an on-site, client-facing, creative services engagement. You will also manage special projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. The Senior Project Manager will oversee the day-to-day execution and optimization of Creative Services projects; managing performance against SLA, assessing marketing needs, determining goals and coordinating projects. He/she must maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers. As a member of the account leadership staff, the Senior Project Manager works closely with organizational leadership, designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.

Responsibilities:

• Act as primary Creative Services point-of-contact for project management staff
• Lead day-to-day management and optimization of account/project staff
• Train and mentor project managers, junior staff and new employees as needed.
• Maintain knowledge of and adherence to facility procedures, operations and protocols
• Plan, coordinate and direct creative teams to ensure the briefs are executed accurately and effectively
• Proactively engage and partner with other leaders within the site/creative platform to ensure best practices are being followed
• Regularly review process to identify risk, inefficiencies and gaps
• Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.
• Enter and track a high volume of data related work components and updates to client and/or RRD project tracking system
• Demonstrate understanding in each area of Creative Services including: design, print production and prepress.
• Attend and lead relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.
• Maintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.
• Provide proactive updates to client and other stakeholders on project status.
• Perform invoicing, forecasting on a pre-set deadline and monitor client's budgets for accuracy and timeliness.
• Track and report on quality metrics, strategize with the client and deliver services, which will attract and retain customer loyalty.
• Set project milestones, create project estimates and tracks schedules.
• Ensure all deliverable deadlines are met for all individuals and parts involved in the process.
• Monitor client's budgets for accuracy and timeliness.
• Track and report on quality metrics, strategize with the customer and deliver services, which will attract and retain customers.
• Proactively sell and manage client expectations.
• Responsible for early detection of issues; provide point of view on best practices and solutions across functions.
• Apply a broad knowledge of catalog/retail, packaging, and print production workflows.
• Perform other related duties and participate in special projects as assigned.

• Must be proactive, collaborative, driven and seek excellence in execution of tasks.
• Complete understanding of the Big Picture which allows the individual to make good sound business decisions.
• Proven track record with strong and effective customer relationships and solution delivery.
• Superior writing, communication and presentation skills, with the ability to listen for understanding.
• Self-motivated, independent, creative, energetic, assertive approach.
• Ability to manage multiple projects in a dynamic environment.
• Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side.
• Ability to anticipate needs on behalf of the customer, not only to serve the customer but increase volume and profitability.
• Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions. Strong attention to detail is required.
• Ability to create and work with cross-functional and/or distributed virtual teams.
• Strong commitment to ensuring quality and exceeding customer satisfaction expectations.
• Must have the ability to work independently.
• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem solving skills.
• Bachelor's degree in related field
• 8+ years experience in marketing and/or advertising, project management or comparable experience
• 5+ years of experienceacting as a lead for a small team
• Background in the retail services industry preferred, and/or background in advertising/design agencies
• Well-rounded knowledge of print production, brand development, strategic planning and the design industry.
• Strong project management skills, organizational skills and time-management skills.
• Knowledge of administrative software, including Microsoft Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including In Design and Photoshop, etc.)

The national pay range for this role is $74,600 - 132,500  / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans