Account Manager - Recruitics
Lafayette, CA
About the Job
Data-Powered Recruitment Marketing Platform
Our mission is to make it easy for companies to attract and hire great talent
Powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confidence on a solid foundation of emerging tech, creative media, and client services. Together, we strive to set an example for our company, clients, and competitors in work-life flexibility, career growth, and diversity.
We're a fun group of people who love coming to work and living the Recruitics values: We think, and act, as entrepreneurs, we do things the right way, we work together to provide personal customer service, and we make data-driven decisions.
Reporting to the Director, Client Services, the Account Manager is responsible for delivering an exceptional client experience. Account Managers coordinate, prepare and facilitate regular client meetings and performance reviews for their assigned customers, with the goal of building and maintaining long term client relationships. Account Managers have a general understanding of the suite of products and processes offered by Recruitics, and they operate in a collaborative way with internal teams, and external partners to deliver those products and/or processes to their clients.
- Delivers an exceptional client experience in keeping with the service strategy outlined by senior team members and leadership.
- Coordinate, prepare and facilitate regular client meetings and performance reviews for assigned customers.
- Escalates concerns and decisions to senior account team members and leadership as appropriate.
- Builds and maintains long-term client relationships.
- Leverages an understanding of Recruitics' suite of products and services to escalate cross-sell opportunities and ensure the client receives excellent service.
- Partners with internal teams and external partners to execute effective marketing plans designed to meet and exceed client objectives. Work closely with our clients on an ongoing basis to discuss goals, identify opportunities, manage budgets, and recommend recruitment marketing services.
- May often partner with Account Directors to deliver against client needs.
- May provide functional leadership to Account Coordinators, helping to prioritize action items and coordinate client communications.
- Client services is a team sport, so Account Managers should be ready to support Account Coordinators, Account Directors and Directors of Client Services with critical action items in support of client needs, as business needs require. Flexibility is critical. Other duties will be assigned as needed.
- Demonstrated ability to build and maintain long-term client relationships through superior customer service.
- At least two years of hands-on experience developing and communicating customized media plans and marketing strategies, based on customer goals.
- Ability to proactively identify new customer growth opportunities and recommendations based on supporting performance data.
- Ability to research new media sources and channels.
- Experience in handling budgets or buying ads.
- Understanding of analytics platforms and ability to create compelling deliverables of marketing performance using analytics.
- Demonstrates organizational skills and ability to multitask effectively and independently in a deadline-driven environment.
- Ability to successfully work in a collaborative environment and identify subject matter experts into any conversation to help solve complex customer challenges and objectives.
- A Bachelor's degree in a related discipline is required.
- 2+ years of digital or online advertising industry experience
- Previous Agency experience is a plus, but not mandatory.
Target Range Based on Experience
- $64,900 - $80,000
Recruitics offers a generous benefits package that includes: Medical, Dental, Vision, Short Term Disability, Life Insurance, Paid Time Off, Parental Leave, Flexible Spending Account, and Employee Assistance Program for all employees, as well as a 401k program, for all eligible full time employees. Applicants must be at least 18 years old to apply. Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.