Account Manager - IT Staff Augmentation - Ross Recruiting & Leadership, LLC

Join Our Client's Team as an Account Manager/Service Manager in Dallas, Texas

Our Client, a leading provider of IT staff augmentation solutions, is on the lookout for a dynamic Service Manager to bolster our team in Dallas, Texas. If you're passionate about delivering exceptional IT services, building strong client relationships, and guiding candidates to success, this role is for you!

Responsibilities:

• Act as the main liaison for client engagements, nurturing trusted partnerships with key stakeholders.

• Collaborate closely with clients to grasp their business goals, technical needs, and service expectations.

• Craft and execute service delivery strategies, processes, and performance metrics to surpass client SLAs and KPIs.

• Conduct technical interviews to assess candidate suitability for client projects.

• Coordinate coaching sessions to prepare candidates for client interviews, emphasizing technical prowess, communication, and presentation skills.

• Regularly evaluate service performance and client satisfaction through reviews, surveys, and feedback loops.

• Proactively seek opportunities for service enhancement and efficiency gains, driving continuous improvement and innovation.

• Ensure compliance with contractual agreements, industry standards, and regulatory requirements.

• Manage escalations and resolve service-related issues promptly, with a focus on customer satisfaction.

• Conduct performance evaluations, coaching sessions, and professional development activities for team members.

• Collaborate with internal stakeholders to achieve business objectives and foster revenue growth.

  
  

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field; Master's degree preferred.

• Minimum 5 years of experience in IT service management, preferably in a staff augmentation or consulting setting.

• Proven ability to manage client relationships and deliver high-quality services in a fast-paced, customer-centric environment.

• Strong leadership skills with a knack for inspiring and motivating teams.

• Exceptional communication, negotiation, and interpersonal skills.

• Solid grasp of ITIL framework and service delivery best practices.

• Familiarity with IT staffing, resource allocation, and workforce management tools and methodologies.

• Proficiency in Microsoft Office suite and CRM systems (e.g., Salesforce, Microsoft Dynamics).

• Ability to thrive in a dynamic, multicultural environment, showcasing adaptability and resilience.

• Certification in IT service management (e.g., ITIL, PMP) is highly desirable.

  
  

Ready to make an impact? Apply now and join us in shaping the future of IT services!

Required Qualifications: Proficiency in marketing tools and campaigns, with a keen eye for the latest trends and practices. Proven track record in devising comprehensive cross-channel marketing campaigns that drive results. Experience in constructing effective sales opportunity funnels and driving lead generation. Deep understanding of B2B technology services and industry dynamics. Comfortable with numerical interpretation and adept at processing metrics using spreadsheets. Knowledgeable about the newest trends and strategies in online marketing. Familiarity with HubSpot Marketing Hub is preferred. Bachelor's or Master's degree in Marketing or related field. CRM platform certifications are a plus.