Account Manager - In Office - Despir Logistics, LLC

ROLES AND RESPONSIBILITIES
The Account Manager is responsible for driving account-specific outreach that maintains existing business, while uncovering growth opportunities within existing accounts.

ESSENTIAL FUNCTIONS (*denotes GDP related functions):

• Spearhead the growth of active/assigned customers by fostering and nurturing strong relationships.
• Oversee both transactional and contractual freight opportunities to optimize customer satisfaction and revenue.
• Proactively make phone calls to existing customers to identify new opportunities and contribute to the expansion of the business portfolio.
• Develop and maintain Standard Operating Procedures (SOPs) to guide and optimize service performance*
• Ensure SOPs are regularly updated to reflect industry best practices and evolving customer needs*
• Drive peak performance initiatives to enter and grow accounts, emphasizing the importance of robust customer relationships.
• Collaborate with the sales team to uncover potential upsell and cross-sell opportunities.
• Conduct Monthly/Quarterly Business Reviews with customers collaboratively with Sales Executives, Quality Coordinators and Head of Strategic Business Development to evaluate performance, address concerns, and identify areas for improvement*
• Work closely with cross-functional teams to ensure alignment between customer expectations and service delivery
• Collaborate with the Head of Strategic Business Development to assist in forecasting for the assigned customers, providing valuable insights and data to support accurate predictions.

QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:
 

• Bachelor’s degree or equivalent work experience
• 3 years’ experience within transportation, logistics, and /or brokerage environment preferred
• Deals mostly with tactical/spot accounts, while making a high volume of daily outbound calls
• Develops strong phone presence and ability to overcome customer objections to sell DeSpir transportation services with confidence
• Experience with CRM preferred
• Proven track record in sales, business development, account management and relationship building
• Knowledge of the operational attention to detail that will be required to succeed within the industry
• Ability to multi-task and work well with others in a fast-paced environment within strict time frames
• Passionate about customer service and solving problems with customer experience in mind
• Mathematics and analytical skills
• Excellent written and verbal communications skills
• Entrepreneurial, pro-active spirit

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