Account Manager- Hayward, CA - Compass Group, North America

Canteen





+ Pay Range: 80,000.00- 96,000.00

*Internal Employee Referral Bonus Available



The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg





About Canteen:


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.



Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.


Come for the job, stay for the career. We are Canteen.




Job Summary



Operational Oversight:



+ Oversee the operations of Key Nation Accounts, ensuring all aspects of service, and product offerings are optimized for efficiency and quality.


+ Coordinate with the Customer Service Managers to maintain smooth day-to-day operations.



Revenue Maximization:



+ Align with divisional goals to strategize for increasing revenue streams, identifying opportunities for growth and efficiency improvements.


+ Review financial data, analyze product margins, and adjust strategies to drive profitability.



Labor Budget Management:



+ Develop and manage labor budgets to ensure optimal staffing levels, maintaining cost-effectiveness without compromising on customer service quality.


+ Monitor staffing trends and adjust based on business needs, seasonal changes, and customer demand.



Customer Service Excellence:



+ Promote and instill a culture of excellent customer service within the team, ensuring that all team members adhere to high service standards.


+ Track customer satisfaction metrics, implement improvements, and ensure a proactive approach to resolving issues.


+ Enhance account retention through strong customer relationships, continuous feedback, and delivering high-quality service.



Team Leadership:



+ Provide guidance, mentorship, and leadership to the Customer Service Managers, helping them achieve performance goals and develop their skills.


+ Ensure effective communication between departments, promoting collaboration and teamwork to achieve operational objectives.



Reporting & Analysis:



+ Report directly to the General Manager, providing regular updates on operational performance, revenue trends, labor costs, and customer satisfaction.


+ Analyze operational data and make recommendations for improvements or changes to meet business goals.




Preferred qualifications:



+ Proven experience in operations management, ideally within a food service, retail, or hospitality environment.


+ Strong leadership skills, with the ability to manage and motivate a diverse team.


+ Excellent customer service skills with a track record of creating a customer-first culture.


+ Strong analytical abilities with experience reviewing financials, product margins, and labor budgets.


+ Ability to strategize and think critically to achieve business objectives.


+ Excellent communication and interpersonal skills.


+ Knowledge of labor laws, staffing management, and best practices in operational efficiency.








Associates at Canteen are offered many fantastic benefits.


Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program


Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for information on additional company-provided time off benefits.





About Compass Group: Achieving leadership in the foodservice industry




Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Req ID: 1383829


Canteen