Account Manager - Ziply Fiber
Everett, WA 98201
About the Job
Position Title: Account Manager (Consumer)
$28,080 to $43,750 annually DOE, plus annual commission target of $30,000
Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, quarterly performance bonus, training, career growth and education
reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Account Manager will be responsible for generating sales in multi-family units in their respective
assigned region. This includes networking with MDU property managers, assistant managers, leasing
agents, and other property staff.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
• Drive creative sales strategies in multi-family properties that will increase awareness andpenetration• Host various community events within MDU properties, to get customers to sign-up for Ziply Fiberservices• Make regular property visits to all MDU’s in assigned region, documenting key learnings• Participate in e-learning, classroom sales training, and associated curriculum in tandem withSales Trainer• Meet and exceed monthly sales performance expectations• Marketing team collaboration; offer strategy & communication, collateral material creation &distribution• Perform financial responsibilities to include operational expense tracking, processing mileagereimbursements, logging event expenses, and others• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking forstrategic and customer impact analysis
Qualifications:
• 6+ months of sales and/or customer service experience – OR – current or prior military service• Must be committed to providing exceptional customer service in a calm, professional manner• Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the sellingprocess well• Must have reliable transportation• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.Knowledge, Skills and Abilities:• Ability to prioritize and organize work effectively and be a self-starter• Ability to maintain confidentiality of company and customer information• Ability to deal with public in a professional manner• Ability to work independently and apply sound judgment and reasoning skills to a variety ofsituations• Ability to drive on behalf of the company in a safe and responsible manner• Ability to multi-task and collaborate effectively with other personnel to meet deadlines• Strong verbal and written communication, attention to detail, and organizational skills• Ability to adjust to rapidly changing priorities and schedules• Excellent customer service skills
Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves
driving within a specific region or territory and requires the ability to safely perform all functions of
operating a motor vehicle.
Work Environment and Additional Information
Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless
of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and
the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.
• 6+ months of sales and/or customer service experience – OR – current or prior military service • Must be committed to providing exceptional customer service in a calm, professional manner • Must be enthusiastic, persuasive, persistent, and be able to handle rejection in the selling process well
Source : Ziply Fiber