Account Manager - EST Timezone - Elevate Global

ABOUT US

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets in the US, UK, France, Germany, and Austria – with more openings in 2024.

We're award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021, our teams had a meaningful engagement with 4.5 million people across all our markets, and we have conversations at scale. Our priority as a business is to help brands understand more about their consumers by collecting intelligence and insight for all the contacts we make. Elevate runs Impact, an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning global, people-powered agency creating compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT.

Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, Berlin, and Vienna have a truly global reach and genuine local relevance. 

THE ROLE

The Account Manager will drive the day-to-day program delivery for a specific large-scale client project within our business. Reporting directly to the Account Director, the Account Manager will work in conjunction to set and meet client deadlines, provide frequent status updates, and manage the day-to-day of the Staffing Managers assigned to your account. Additionally, the Account Manager will support the delivery of the vision of making Elevate the first choice of a staffing agency for special projects clients in the U.S. by providing exceptional product knowledge and service levels that communicate and live the values that underpin the Company's service proposition.

The Account Manager is passionate about the Experiential/Brand Marketing Industry and provides world-class customer service and problem-solving to clients and colleagues.

People, People: The Account Manager is an approachable individual with an 'open-door' policy to assist team members with many necessities in and outside their department. In addition, this individual strives to build rapport among teammates and create a bond of solidarity so that each department works seamlessly together to bring the Company and individual goals to fruition.

Elevation: Working with Staffing Managers on both an individual and team basis to help develop their performance in all facets, edify them for their efforts, and ultimately drive people to be the best they can be daily.

Take Pride: Taking ownership in implementing all key department processes & procedures to track and monitor growth in company revenue, internal employee growth trajectories, and client/brand growth annually.

Better Together: Working with the extended Account Management & Staffing Management Teams to drive processes, provide hands-on training, and ensure quality & excellence with every opportunity.

RESPONSIBILITIES

• Works closely with the Account Director to manage all markets ​
• Responsible for Ensuring all reporting is accurate and complete​
• Coordinates with Elevate HUB Account Directors and key Elevate Staffing stakeholders​
• Managers for all staffing needs as they arise, including schedules, additional asks, staff feedback, etc.​
• Creates, Implements, Manages, and tracks B.A.'s performance and incentive program.​
• Participates in Weekly Client Meetings​
• Help build, manage, and develop a team of A-Player Staffing Managers in line with Elevate's Special Projects Delivery Pod. Manage and balance team workloads, allocate staffing resources to new programs, and continue to drive efficiency from within the team.
• Maintain a 90% client satisfaction rating across special projects, tracked by Elevate's customer satisfaction survey and/or documented via thorough wrap-up calls for each program.
• Be the primary point of contact with your Senior Account Manager and general liaison for your project's client contact.
• Create training material and serve as a critical player in the training process of new Account Managers and Staffing Managers.
• Develop a trusted advisor relationship with key account contacts and Elevate SMT leadership.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Monitor and analyze client's usage of our product
• Work with the Special Projects Director to resource the Special Projects Delivery Team based on the volume of work within your assigned program.
• Provide exceptional organization of all converted programs through Asana boards for clear status updates and visibility to the greater team.
• Work in conjunction with the Client Development Director to grow client contacts by
• Ensure billing and invoicing are completed in a timely and accurate manner for the entire duration of your project
• Ensuring Quality/Consistency in executing your project through daily and weekly check-ins with your extended delivery team
• Ensure weekly pipeline updates are updated in Salesforce for all closed won schedules related to your project

SKILLS

• Bachelor's Degree or Higher Strongly Preferred
• Ideally, 3+ Years of Customer Service/Sales Experience
• Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.
• Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
• Excellent organizational and time management skills
• Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint), Salesforce, Asana, Sharepoint & more.
• Strong verbal and written communication
• Excellent problem-solving skills
• Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

PHYSICAL REQUIREMENTS

• Ability to sit and stand for long periods while completing work on a computer
• Ability to lift ten (10) or more pounds
• Ability to move throughout the workplace

COMPANY BENEFITS

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

ELEVATING PEOPLE

As a people agency, we believe the personality and authenticity of our people set us apart. Therefore, we celebrate and invite applications from all cultures and backgrounds.

If you want to know more about our people and culture, please search #elevatingpeople on LinkedIn, Twitter, Facebook, or Instagram.

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply ASAP if you are interested in working at this fun, fast-paced office and have the relevant experience.