Account Manager - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The manager would oversee and be responsible for staff at three locations.

• 2147 State Hwy. 27, Edison, NJ, would be primary location
• 55 Water Street, New York NY 10041, must be prepared to visit office potentially 1-2 times per week
• 1501 Williamsboro Street, Oxford, NC 27565 required to visit twice per year.

Responsibilities

• Provides new employee orientation.
• Collect data for reports and prepare monthly reports.
• Conduct weekly meetings with the team to ensure all service levels are being met.
• Knowledge of Reprographics,
• Train, monitor and discipline employees.
• Prepares employee appraisals and evaluates employee performance.
• Interviews candidates for open positions.
• Must be able to perform the work of those whom they oversee.
• Ability to demonstrate a high level of problem solving skills.
• Ability to deal with difficult or irate customers periodically.
• Maintain, review and update the site operations manual.
• Maintain a centralized employee database for mail processing, production reporting and tracking of deliveries and pick-ups.
• Interact with various vendors on the client's behalf and maintain vendor relationships.
• Ensures equipment is in good working order.
• Interact with the client contact daily and attend meetings as required.
• Keeps the operations manager informed of operational efficiencies and potential problems.
• Resolves staff interpersonal conflicts.
• Other duties, as assigned

Qualification:

• Must have 3-5 years of Management experience in the mail, office services, and reprographics
  operations
• Excellent administration and computer skills.
• Knowledge of US Postal, UPS shipping and other shipping software as needed.
• Able to set priorities and motivate others.
• Ability to lift up to 50 pounds.
• Must be flexible to adapt to changes and multi-task.
• Able to nurture and foster teamwork from subordinates and clients.
• Support client needs at multiple locations and be willing to travel if needed to New York, New Jersey and North Carolina.