Account Manager - Commercial Sales - WRG - Certified Herman Miller Dealer

Job Summary

The Account Manager will build relationships with clients to strategically identify and develop new business. This role will be responsible for maintaining a strong engagement with clients throughout the entire sales cycle from first point of contact to project completion. A successful Account Manager will work collaboratively with internal teams to ensure a smooth sales process and understands the importance of going above and beyond to achieve highest level of client’s satisfaction.

Essential Duties and Responsibilities

• Create and maintain strong long-term relationships with client accounts, prospective clients, lead groups, architecture and design firms, real estate developers, general contractors, industry trade groups, community service leaders and other sources to increase customer awareness and generate repeat and referral business.
• Nurture internal relationships to improve teamwork processes and increase customer satisfaction.
• Consult with assigned accounts and leads to discover and formulate a partnership plan for new business.
• Develop and implement strategies specific to clients for all assigned accounts and leads based on both short and long term needs for product.
• Conduct presentations, product demonstrations, and on-site tours as appropriate at various points in the sales cycle, ensuring thorough orientation to the product and design elements both before and after the sale.
• Cross-sell design, project management, installation, and other services.
• Provide prompt and effective follow-up on all details regarding sales opportunities
• Develop accurate price quotations and specify all aspects of sales projects.
• Assist with prompt and courteous follow-up for payments of sales when necessary or as directed.
• Serve as the dealer's resident expert on products.

Position Requirements

• Bachelor’s degree required, plus at least 4-5 years’ experience in the contract furniture industry
• Minimum of 2 years’ experience in sales or new business development
• Successful consultative sales experience or comparable related experience with capital goods
• Desire and proven ability to cold call and “hunt” for new business
• Must be able to successfully integrate financial scenarios into clients' business process
• Strong problem solving skills and high level needs-diagnosis skills
• Capability to influence others and get results
• Strong ability organize and lead cross-functional teams from various organizations
• Organizational skills to monitor multiple, complex projects simultaneously
• Computer skills including at least a working knowledge of MS Office products and ability to learn product specification software
• Demonstrated commitment to professionalism, integrity and sound judgment in business transactions, while providing the highest level of customer satisfaction

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