Account Manager (Collections - Atlanta) - Stellantis Financial Services US

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Salary and Benefits:

At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including:

• Pay Rate: $19-$24/hour
• Start Date: Our next onboarding class is set to begin February 10th, 2025
• Potential bonus: Potential performance based monthly bonus
• Flexibility: High performing associates can create their own work schedule on a weekly basis
• Hybrid Work Arrangement: When not working from home, work from offices with breathtaking views
• Dress: Enjoy our comfortable causal work environment
• Other Languages: Spanish-speaking skills are valued and rewarded but not required

Benefits:

• Retirement plan - 401(k) match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary:

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Essential Job Duties and Responsibilities:

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.
• Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Minimum 2 years of collection-related experience.
• Education – requirements and/or certifications
  • High school diploma/GED
• Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ

Qualifications Preferred:

• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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