Account Manager at Eclaro
Chicago, IL
About the Job
Account Manager
Job Number: 24-01980
Job Number: 24-01980
Eclaro is currently recruiting for an Account Manager for a of data analytics company in Chicago, IL.This is a direct hire with our client.
Our client uses product intelligence to empower their industry clients with wellness-focused data technology. If you're up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
- Our Customer Success Team is an important element of our business and represents the ability to assist our clients' knowledge of Client data, embrace, and gain value from our Client solutions.
- The Account Manager will work a book of business of high valued customers within the Big Client segment.
- Relationship Management
- You will be an advisor to your clients; gain a deep understanding of their business, challenges, needs and goals to help them derive maximum value from their investment with Client
- Including development and maintenance of strong relationships within the client company beyond just the main point of contact and users of tools
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Host and curate content for delivery at quarterly business reviews and account top to tops with key executives from Client and the client
- Act as a Client product expert using this knowledge to deliver the value of our data, tools, and solutions to our clients
- Form a strong business alliance with clients to understand client goals and objectives and quickly deliver solutions in support of them with minimal guidance
- Demonstrate best practices across client base and deliver insights and advice based on those practices
- Manage proactive communication and client touch points including change management from a data and product perspective
- Account Planning & Strategy
- Champion the customer journey, including negotiating complex contract renewals to maximize net retention, mitigate risk, and ensure client satisfaction
- Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth
- Anticipate client needs and manage client escalations that are raised to you from your partners and the client
- Be the voice of your client by capturing and communicating client needs and feedback to Product and Data teams
- Develop strategic account plans in collaboration with cross-functional teams to achieve revenue targets and business objectives
- Revenue Ownership
- Cultivate strong client champions and advocates through building and maintaining strong, long-lasting client relationships with various stakeholders within the organization
- Identify new opportunities for expansion within the current client set of services.
- Prepare proposals, negotiate contracts, and work with legal and finance teams to finalize agreements with clients
- Ensure contracts are accurately documented, managed, and renewed in a timely manner
Qualifications:
- BA/BS degree in Business Administration or related quantitative field of study
- 5+ years of experience in customer-facing success, account management, or strategic consulting role; experience in enterprise account management or a related role, preferably in the B2B sector
- Experience identifying, cultivating, and securing new business and/or expansion opportunities
- Excellent ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
- Strong oral and written communication skills including delivering of presentations and proposals
- Ability to engage with clients at all levels - from Analyst to C-Suite
- Ability to listen hard, Client client goals, and identify relevant solutions
- Ability to understand the client mindset and offer solutions
- Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
- Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through client issues
- Strong communication skills and experience building working relationships both internally and externally to facilitate a flawless client experience
- Experience in owning and proving renewal excellence of subscription-based services is a requirement including working on complex RFPs
- Demonstrated understanding of the industry, market trends, and competitive landscape.
- Client, Retail, or natural/specialty industry is a requirement
Preferred Skills:
- Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred
- Experience working with syndicated data (preferred Client, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting) is a plus
If interested, you may contact:
Gail Ramos
Honey.Ramos@eclaro.com
2012839561
Gail Ramos | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.