Account Manager - Careforth
Charlotte, NC
About the Job
A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.
Position Summary::The Account Manager (AM) is responsible for identifying and referring qualified families to the company’s Structured Family Care Program (SFC) through sales, marketing, and outreach activities in a defined territory. They will work closely with local growth leadership and Marketing to promote Careforth’s SFC and SL program by build strategic relationships to meet/exceed qualified lead and sales goals.
What You Will Do::• Meet/exceed qualified lead and activation building relationships with local hospitals, clinics, senior living facilities, etc.
• Prospect Medicaid eligible individuals who have a caregiver, typically through qualified referral sources such as Area Agencies for Aging (AAAs), Care Management Agencies (CMA), community health centers, Managed Care Organizations (MCOs), Skilled Nursing Facilities (SNF) and other healthcare organizations
• Document all sales activities in a CRM with detail, accuracy, and timeliness; generate weekly territory reports; leverage sales data to identify trends and opportunities, and drive prioritization
• Proactively follow leads through the sales funnel, tracking their status and taking action to remove roadblocks and delays, reaching out via phone and email to support the Medicaid enrollment and waiver process for prospective consumers
• Lead projects in support of business development and community partnerships (e.g. managed care, Medicaid expedited eligibility outreach, PACE, etc.); support Marketing campaigns by executing on promotional activities within assigned territory
• Identify opportunities to raise program awareness through various community and industry events including conferences and fairs
• Perform other duties as assigned
• 4+ years of relevant experience in sales or marketing within a health care environment required; experience working with Medicaid population strongly desired
• Experience working with the Seniors and/or individuals with developmental disabilities desired
• Excellent presentation skills, strong business acumen, and great relationship building skills
• Ability to work independently as well as within a team environment; strong organizational and prioritization skills
• Experience working within a CRM (Salesforce preferred) with strong documentation skills; proficient in Microsoft Office
• Requires extensive travel within assigned geographic area. 70% of time spent in the field; valid driver's license required
• Position will manage the Charlotte and West NC markets
Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.
Caregivers play a critical role in the future of healthcare—and so can you.
Apply now!
For more information, please visit www.Careforth.com.
Careforth is an Equal Opportunity Employer*
DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.