Account Manager - Winter Services Inc

The Account Manager (AM) is responsible for the execution of all client sales for both new and existing business in their assigned district. The AM will develop new business relationships while maintaining strong customer relationships as they follow Winter Services mission and goals.

DUTIES & RESPONSIBILITIES:

1. Assume direct sales responsibility within their district.
2. Develops new customer leads through sales prospecting (i.e. active research, networking, lead generation, and pipeline management).
3. Responsible for understanding customer’s needs and positioning/promoting our services to meet those needs.
4. Ability to work with General Manager, Operations Team, Vice President of Sales, and Senior Leadership.
5. Ensure highly effective client communication and the achievement of agreed upon client satisfaction levels.
6. Utilize and update CRM to reflect current and potential customers.
7. Assist in the preparation of presentation materials for more involved bids and RFPs as needed.
8. Create and follow a strategic sales plan to make sure client’s expectations and Winter Services goals are met.
9. Meet or exceed client revenue target in assigned district.
10. Participate in the preseason property inspection process for your district to ensure completion of all staking and photography by all area managers by November.
11. Perform routine site inspections during and after events to ensure completion of all scheduled tasks on specific routes.
12. Collect intelligence on pricing, sales, competition, clients, prospective clients, industry trends.
13. Work to achieve and exceed overall sales goals and sales activity standards.
14. Partner with Operations and other departments during winter season to ensure the highest level of customer satisfaction.
15. Review and follow up with customer service feedback for your customers and work with General Manager if a corrective action plan is needed.
16. Plan, coordinate, and execute client entertainment events/activities to help facilitate sales goals and meet annual company sales/profitability objectives.
17. Control expenses to meet budget guidelines.
18. Adhere to all company policies, procedures, and business etic codes.

QUALIFICATIONS:

• High school diploma or G.E.D. equivalent required.
• Bachelor’s degree in related field preferred.
• Successful track record of meeting and exceeding goals.
• Excellent communication, time management, and organizational skills
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
• Ability to perform take-offs and prepare bid documents and specifications for snow and ice control services.
• Highly flexible and adapts well to rapidly changing environment.
• Ability to multi-task and work with pressures of deadlines.
• Strong value system (i.e. integrity, honesty)
• Well-developed sales skills with the capacity for continuous improvement.
• Passionate desire to exceed and excel.
• Organized and efficient.
• Must have a valid driver license with a clear driving background.
• Proficient in use of general office equipment (fax and copy machine)

Winter Services is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.
 

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